Senior Community Association Manager

Pilot Property Management, Inc.; San Mateo (CA); Hybrid; USD 90,000 - 105,000; Full time

Benefits offered by this job

Competitive Salary

Hybrid and Flexible working

Work-Life Balance

Career Growth

Training and Mentorship

Medical (HMO and PPO)

401(k) Retirement Plan with Company 8%

Paid Time Off (PTO)

12 Paid Holidays

Mileage Reimbursement

Job summary

Keystone Pacific Property Management, LLC in Irvine, CA, is seeking an experienced Senior Community Association Manager to oversee a portfolio of communities and drive client satisfaction. The role emphasizes budgeting, finances, and leadership to maintain strong accounts and retention.

The position offers a hybrid work model with opportunities for growth, training, and mentorship. Keystone emphasizes a positive, high-performance culture and a commitment to employee development and client

Qualifications

• CAI or CACM designation preferred.
• Must obtain passing score on Keystone Senior CAM test.
• Must possess a valid Driver’s License and maintain a clean DMV record.
• 4+ years of customer service experience.

Responsibilities

• Meet with Associations 1-2 times per week onsite.
• Manage operations for a portfolio of community associations.
• Lead Board meetings monthly, biweekly, quarterly, and annually.
• Provide leadership and consulting to clients on best practices.
• Collaborate with boards, vendors, contractors, and homeowners.
• Update association communications and website.
• Prepare association newsletter or communications as required.

Skills

Communication skills

Interpersonal skills

Problem solving

Leadership

Customer service

Education

CMCA designation

Bachelor’s degree preferred

High School Diploma or GED required

CAI or CACM designation preferred

CMCA designation required

Job description

Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large-scale onsite communities, and master-planned community associations.

We have an excellent opportunity for an experienced Senior Community Association Manager to join our amazing environment with an opportunity for continuous growth and development! For more information, please continue reading below!

Summary

The Senior Community Association Manager is responsible for overseeing the portfolio of communities managed by a selected group. The Senior Community Association Manager manages and assists in special projects and ensures success in all of the Community Association Managers they are designated to. The Senior Community Association Manager is to primarily obtain knowledge in company policies and procedures, have a strong understanding of budgets and finances, and the ability to maintain client satisfaction and account retention.

Why Join Keystone?

Keystone is a company dedicated to empowering our team members to improve people’s lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients. As a member of our team, your talents will be nurtured, and your contributions will be supported in a value-based environment that fosters the type of professional quality our customers have come to rely upon. We provide an environment for people that nurtures leadership and promotes personal success and rewards those who exceed expectations. We foster a culture of open feedback and continuous growth. We're thrilled to share that Keystone is officially certified as a Great Place to Work! This recognition reflects our commitment to fostering a positive and supportive work environment where everyone can thrive. We invite you to learn more about what makes Keystone special by checking out our certification details here.

What We Offer

• Competitive Salary
• Hybrid and Flexible working arrangements
• Work-Life Balance
• Opportunities for Career Growth
• Training and Mentorship from Successful Leaders in the HOA Industry
• Support for Continued Education
• Cell Phone Stipend
• Mileage Reimbursement
• Medical (HMO and PPO), Dental, and Vision
• Flexible Spending Account
• Pet Insurance
• Pre-Paid Legal
• Employer Paid Basic Life/AD&D Insurance
• Voluntary Life and Short-Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement Plan with Company Match
• Financial and Health/Wellness Education
• Bereavement and Mandated Leave of Absence Applicable
• Paid Time Off (PTO)
• 12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)

Essential Job Duties And Responsibilities

• Meet with Associations 1-2 times per week onsite.
• Willingness to manage and assist in special projects.
• Manage all operations for a portfolio of community associations.
• Demonstrate consistency in all areas.
• Provide leadership and consulting with our clients on best practices with regard to the management and oversight of their community.
• Manage and run monthly, bimonthly, quarterly, and annual Board Meetings.
• Working extensively with the Board of Directors, vendors, contractors, and homeowners within the various communities.
• Update association communications and ensure current information is displayed on the association bulletin boards, and website.
• Prepare association newsletter and/or other communication with owners and residents as required.
• Strong Knowledge of industry trends.
• Create budgets and manage financials.
• Compliant with company policies and procedures.
• Client Satisfaction and Account Retention.
• Partner with association Board of Directors and internal departments to adhere to the introduction and integration of new programs, services, and initiatives.
• Participates in management training.
• Provide exceptional support to meet or exceed expectations of a high-volume, high-demand, tailored services as needed for client base with complex operations and/or a variety of high-end amenities.
• Maintain strong knowledge of industry trends.
• Participate in emergency phone and in-house coverage schedule.
• Follows all Human Resources policies. Attends/participates in all required training and mandatory meetings.
• Practice and adhere to Keystone’s Core Values, Mission and Vision.
• Any additional job duties as required by the supervisor.

Requirements

Qualification Requirements

• CAI or CACM designation preferred.
• Must obtain passing score on Keystone Senior CAM test.
• Must possess a valid Driver’s License and maintain a clean DMV record.
• Must have reliable transportation and the ability to drive to and from communities.
• 4 plus years of experience in customer service.
• Demonstrate effective oral and written communication and listening skills.
• Exhibit professionalism and calm demeanor.
• Demonstrated problem solving abilities.
• Comprehensive industry knowledge.
• Substantial office presence.
• Excellent interpersonal skills.
• Strong verbal and written communication.
• Verifiable references.
• Able to pass a background check.

Education And/or Experience

• 2 to 4 years working in a Community Association Management role.
• Bachelor’s Degree preferred.
• High School Diploma or GED required.
• CMCA designation required.

Work Environment

• Ability to drive to communities.
• Ability to sit, stand, and operate business equipment.
• Typical office environment with low-level noise exposure.

Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system, send an email to [e-mail] for assistance. Please include a description of your requested accommodation, your name, and contact information. Note: This email address is not for general employment inquiries. Keystone will not respond to inquiries that are not related to the accessibility of the online application system by individuals with disabilities.

Keystone Pacific Property Management, LLC is an equal-opportunity employer. All applicants will be subject to a Background and MVR Check.

$90,000 - $105,000 Annually