Community Association Manager - New Project Development

Keystone Pacific Property Management; Ontario (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work arrangements

Medical, Dental, Vision insurance

401(k) with company match

PTO and 12 holidays

Cell phone stipend

Mileage reimbursement

Life/AD&D insurance

Job summary

Keystone Pacific Property Management, LLC, a premier property management firm headquartered in Irvine, CA, seeks an experienced Community Association Manager for its New Development Team. This role oversees communities, manages special projects, and ensures client satisfaction through engaged developers and homeowners, with a focus on turnover and portfolio success.

The position offers hybrid/flexible work arrangements with competitive benefits, including education support, health plans, and a

Qualifications

• Must have a valid driver's license and maintain a clean MVR.
• Must have reliable transportation and the ability to drive to and from communities.
• Demonstrate effective oral and written communication and listening skills.
• Excellent interpersonal and relationship-building skills.
• Exhibit professionalism and calm demeanor.
• Demonstrated problem solving abilities.
• Comprehensive industry knowledge.
• Able to attend and participate in night meetings.
• Verifiable references.
• Able to pass a background check.

Responsibilities

• Partner with the association Developer Client, Board of Directors, and internal departments to adhere to the introduction and integration of new programs, services, and initiatives.
• Establishes and maintains a positive relationship with homeowners, Board of Directors, and internal departments to ensure a high level of customer service and achievement of company and property goals and objectives.
• Maintains knowledge and understanding of the contract between the association, vendors, and Keystone. Ensures contractual obligations are met and monitors vendor contracts.
• Provides information and resources for outstanding customer experience.
• Conducts on-site inspections and provides recommendations and action plans.
• Oversees assigned projects and ensures property maintenance/improvement is completed timely.
• Prepares governing documents for Developer Client and schedule turnover walks.
• Coordinates turnover walks/inspections and oversees turnovers to completion.
• Prepares RFPs and bid analyses; prepares organizational resolutions.
• Updates association communications and prepares newsletters and board packets.

Skills

Driver's license

Communication skills

Interpersonal skills

Problem solving

Night meetings availability

Reliability

Organizational skills

Education

High School Diploma or GED

Bachelor’s degree preferred

CMCA designation

Job description

Description

Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large-scale onsite communities, and master-planned community associations.

We have an excellent opportunity for an experienced Community Association Manager for our New Project Development team. This is an amazing opportunity for continuous growth and development. For more information, please continue reading below!

Summary:

The Community Association Manager is responsible for overseeing New Communities managed by The New Development Team. Manages and assists in special projects and ensures success in all the Community Association Managers they are assigned to. Must be knowledgeable in company policies and procedures, possess a strong understanding of budgets and finances, and the ability to deliver client satisfaction with Developers and Homeowners ensuring account retention at turnover to Portfolio.

Why Join Keystone?

Keystone is a company dedicated to empowering our team members to improve people’s lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients.

As a member of our team, your talents will be nurtured, and your contributions will be supported in a value-based environment that fosters the type of professional quality our customers have come to rely upon.

We provide an environment for people that nurtures leadership and promotes personal success and rewards those who exceed expectations. We foster a culture of open feedback and continuous growth.

We're thrilled to share that Keystone is officially certified as a Great Place to Work! This recognition reflects our commitment to fostering a positive and supportive work environment where everyone can thrive. We invite you to learn more about what makes Keystone special by checking out our certification details here.

What We Offer:

• Competitive Salary
• Hybrid and Flexible working arrangements
• Work-Life Balance
• Opportunities for Career Growth
• Training and Mentorship from Successful Leaders in the HOA Industry
• Support for Continued Education
• Cell Phone Stipend
• Mileage Reimbursement
• Medical (HMO and PPO), Dental, and Vision
• Flexible Spending Account
• Pet Savings
• Pre-Paid Legal
• Employer Paid Basic Life/AD&D Insurance
• Voluntary Life and Short-Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement Plan with Company Match
• Financial and Health/Wellness Education
• Bereavement and Mandated Leave of Absence Applicable
• Paid Time Off (PTO)
• 12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)

Essential Job Duties and Responsibilities:

• Partners with the association Developer Client, Board of Directors, and internal departments to adhere to the introduction and integration of new programs, services, and initiatives. Acts as liaison to ensure quality service is delivered, that Board and new owner expectations are met, and assists with prompt response and resolution to questions/problems.
• Establishes and maintains a positive relationship with homeowners, Board of Directors, and internal departments to ensure a high level of customer service and achievement of company and property goals and objectives.
• Maintains knowledge and understanding of the contract between the association, vendors, and Keystone. Ensures all contractual obligations are being met with the associations managed. Monitors vendor contracts regularly. Ensures monthly vendor meetings take place for successful vendor management of each community.
• Provides information and resources to the New Development Developer/Homeowner Liaison necessary for providing an outstanding customer experience.
• Conducts on-site inspections as required. Identifies deficiencies and provides recommendations and action plans to improve the property. Processes and manages violations and work orders regularly.
• Manages and assists in special projects. Oversees any assigned projects and ensures property maintenance/improvement and other related issues are completed in a timely manner. Maintains open communication and provides timely action updates in CINC for the Board and to residents as required.
• Attends kick-off meetings for new development properties and prepares governing documents for the Developer Client on the deadline provided.
• Coordinates with the New Development Developer/Homeowner Liaison to schedule turnover walks/inspections and oversees turnovers through to completion.
• Prepares Request for Proposal for bid solicitation and prepares/provides bid comparison analysis and Organizational Resolutions.
• Updates association communications and ensures current information is displayed on the association bulletin boards, website, and/or portal. Prepares association newsletter and/or other communication with owners and residents as required. Prepares board packets and mail-outs electronically.
• Maintains accurate records, files, and communications pertinent to the Association and Keystone.
• Manages internal special projects as assigned. Assist with the training and development of less experienced staff.
• Oversees any assigned projects and ensures property maintenance/improvement and other related issues are completed in a timely manner. Maintains open communication and provides updates to the Board and residents as required.
• Manage all operations for a portfolio of community associations.
• Provides leadership and consultation with our clients on best practices regarding the management and oversight of their community.
• Manages and runs monthly, bimonthly, quarterly, and annual Board Meetings.
• Creates budgets and manages financials.
• Complies with company policies and procedures.
• Partners with the association Board of Directors and internal departments to adhere to the introduction and integration of new programs, services, and initiatives.
• Provides exceptional support to meet or exceed expectations of a high-volume, high-demand, and tailored services as needed for clientele with complex operations and/or a variety of high-end amenities.
• Maintains strong knowledge of industry trends.
• Participates in emergency phone and in-house coverage schedule.
• Follows all Human Resources policies. Attends/participates in all required training and mandatory meetings.
• Practices and adheres to Keystone’s Core Values, Mission, and Vision.
• Performs additional job duties as required by the supervisor.

Requirements

Qualification Requirements:

• Must have a valid Driver’s License and maintain a clean MVR.
• Must have reliable transportation and the ability to drive to and from communities.
• Demonstrate effective oral and written communication and listening skills.
• Excellent interpersonal and relationship-building skills.
• Exhibit professionalism and calm demeanor.
• Demonstrated problem solving abilities.
• Comprehensive industry knowledge.
• Must be able to attend and participate in night meetings.
• Verifiable references.
• Able to pass a background check.

Education and/or Experience:

• High School Diploma or GED required.
• Bachelor’s Degree preferred.
• 2 to 4 years working in a Community Association Management role.
• CMCA designation required.

Work Environment:

The work environment and physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• Ability to drive to communities.
• Ability to sit, stand, and operate business equipment.
• Ability to walk all areas of a property during site inspections.
• Typical office environment with low-level noise exposure.

Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system, send an email to [e-mail] for assistance. Please include a description of your requested accommodation, your name, and contact information. Note: This email address is not for general employment inquiries. Keystone will not respond to inquiries that are not related to the accessibility of the online application system by individuals with disabilities.

Keystone Pacific Property Management, LLC is an equal-opportunity employer. All applicants will be subject to a Background and DMV Check.