Senior Communications Practitioner - Crisis Communications

Mueller Communications, LLC; Milwaukee (WI); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

401(k) and profit-sharing

Bonuses

Health & wellness benefits

Flexible hybrid work model

Professional development opportunities

Job summary

Mueller Communications, a well-established communications and marketing firm, seeks a senior-level professional with strong crisis communications experience to lead strategy and mentor teams. You will guide client strategies, manage execution, and contribute to new business development across crisis and awareness campaigns.

The role emphasizes collaborative problem-solving, mentorship of junior staff, and delivering high-impact results for demanding clients in a close-knit team environment.

Qualifications

• 10+ years in PR or communications with crisis experience.
• Mentoring junior staff and promoting positivity and teamwork.
• Agency experience is a plus.

Responsibilities

• Lead and oversee client team activities (projections, planning, reviews) and assign staff to projects.
• Present recommended solutions and identify growth opportunities for clients.
• Oversee crisis plan intake, implementation, and execution, including after-hours support when needed.

Skills

Crisis communications

Job description

Mueller Communications, a well-established and highly regarded communications and marketing firm, is looking to meet experienced senior-level communications professionals with strong experience in crisis communications to add to its talented team. This position offers a unique opportunity to develop and lead strategy, manage teams through execution, participate in new business development efforts, and counsel clients through communications challenges from crises to awareness-building campaigns.

Mueller Communications’ clients have high expectations, and we are looking for another A-player to join us in exceeding those expectations. We take a collaborative problem-solving approach and this position is ideal for someone who enjoys being part of and leading close-knit teams and is looking to grow themselves and others through mentorship and challenging client work.

What You’ll Be Doing

Project & Team Management

• Lead & oversee client team activities (projections, monthly planning, regular internal client reviews), ensuring appropriate staff are assigned to your projects

Client Management

• Demonstrate the ability to present recommended solutions to client challenges, as well as forward-thinking, proactive growth opportunities
• Demonstrate “value add” to client relationships

Crisis Communication

• Oversee the initial intake, implementation, and execution of a crisis plan, including responding beyond standard business hours as necessary and always with the support of other staff
• Bringing appropriate staff to the table, ensuring responses and approaches are in line with client expectations

Qualifications That Will Make You Stand Out

• 10+ years of PR or communications experience, particularly with crisis communications
• Positive, problem-solving attitude
• Prior agency experience is a plus
• As team culture is important to us, candidates must demonstrate a desire to teach and mentor junior staff and promote positivity and team mentality

Why You’ll Love Working Here

• Total Rewards offering that includes a competitive salary, 401(k) and profit-sharing, bonuses, and comprehensive health and wellness benefits
• Award-winning culture that earned us Milwaukee Business Journal’s Best Place to Work 7 years running (2020 - 2026)
• Flexible hybrid working model that prioritizes work/life balance so you can live your best life at work and at home
• Emphasis on professional development that includes paid membership in professional associations, internal lunches to support company growth and other career ambitions
• One-of-a-kind concierge program dedicated to helping the entire Mueller team discover an improved sense of workplace satisfaction, celebration, and organization
• Regular Happy Hours and company outings to socialize with colleagues, have fun, and strengthen the team
• Beautiful, newly-renovated modern workspace perfected for collaboration
• Fully stocked kitchen so no one ever has to skip breakfast or lunch to meet their deadlines