Senior Commissions Manager

Triwill Group; San Francisco (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Okta is seeking a Senior Commission Manager to lead the end-to-end commission lifecycle for a global sales force. You will govern payout accuracy, reconcile data between CRM, Workday, and Xactly, and drive AI-assisted automation to shorten close cycles.

You will collaborate with GTM Strategy, Sales Ops, Finance, and IT to optimize processes, deliver scalable BI reporting, and ensure compliance with SOX controls while mentoring a high-performing team.

Qualifications

• Core experience: 8+ years in sales compensation/ICM or revenue operations.
• Proven track record with mid-to-large enterprise sales teams under tight deadlines.
• Deep hands-on experience with ICM platforms and CRM systems, plus data analytics.

Responsibilities

• Oversee monthly commission computation and payout lifecycle with near-zero errors.
• Map and optimize commission workflows; deploy automation and AI-driven efficiencies.
• Drive governance with cross-functional stakeholders and SOX controls.
• Build scalable analytics and executive reporting in BI tools; monitor KPIs.
• Lead and mentor a global commission ops team; manage escalations.

Skills

Sales compensation operations

Incentive compensation management

Analytics

Process optimization

Leadership

Cross-functional collaboration

Tools

Xactly

Salesforce

SQL

Tableau

Power BI

Excel

Job description

Secure Every Identity, from AI to Human

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

Role Overview

As the Senior Commission Manager, you will serve as a key operational leader driving execution, calculation integrity, and continuous process optimization across Okta’s end-to-end sales compensation lifecycle. Supporting a high-growth field organization, this role bridges hands‑on commission administration—validations, payment submissions, dispute resolution, and operational modernization with advanced reporting, enterprise analytics, and AI‑driven process automation.

With a sharp focus on execution, data and incentive design governance, process engineering, and emerging AI tools, you will eliminate manual bottlenecks, build scalable reporting infrastructure, and guarantee 100% payout accuracy within tight deadlines.

Key Responsibilities

Commission Execution & Calculation Integrity

• Oversee the monthly commission calculation and payout lifecycle for global sellers, actively streamlining and operationalizing processes to maintain near-zero error margins.
• Operationalize data reconciliations between upstream source systems (CRM and Workday) and Xactly Incent, optimizing workflows to safeguard data integrity, maintain accurate crediting rules, and ensure calculation accuracy.

Process Engineering, Automation & AI

• Map core commission workflows to eliminate friction, slash monthly close processing times, and eliminate manual data manipulation.
• Identify and deploy automation tools, custom scripts, AI‑driven efficiencies to streamline commission validations, accruals, payment submissions, and reporting.

Cross-Functional Partnership & Governance

• Drive alignment across GTM Strategy, Sales Operations, Finance, and IT on process improvement priorities and shared initiatives and/or projects.
• Lead change management for new tools, processes, and operating models — ensuring adoption is fast, smooth, and well-supported.

Reporting & High-Impact Analytics

• Build and maintain scalable operational frameworks, seller performance dashboards, and executive reporting in BI tools (e.g., Tableau).
• Monitor payout‑to‑revenue ratios, quota attainment distributions, error rates, and operational SLA performance.

Governance & SOX Compliance

• Maintain audit-ready control documentation and management review controls across the end‑to‑end commission processes.
• Serve as the primary point of contact for internal and external audit engagements.

Team Leadership & Escalation Management

• Manage, mentor, and inspire a high-performing global commission operations team.
• Act as the primary escalation point for complex rep inquiry resolutions and payment adjustments.

Desired Experience & Qualifications

• Core Experience: 8+ years of progressive experience in sales compensation operations, incentive compensation management (ICM), or revenue operations, with a strong emphasis on execution, analytics, and system optimization.
• Scale & Precision: Proven success running commission processing for mid‑to‑large enterprise sales organizations (700+ reps) under tight close deadlines.
• Technical Stack Mastery: Deep hands‑on experience with enterprise ICM platforms (e.g., Xactly), CRM platforms (Salesforce), SQL, BI tools (Tableau, Power BI), and advanced Excel proficiency.
• Cross‑Functional Influence: Demonstrated success collaborating with GTM Strategy, Sales Operations, Accounting, FP&A, and