Senior Commercial Service Technician

AVDG - GC Pro/Custom House; Fremont (CA); On-site; Full time

Job summary

AVDG - GC Pro/Custom House is seeking a Senior Commercial Service Technician to serve as the face of the company, ensuring optimal performance of AV systems. This role involves troubleshooting, servicing, and training clients on AV systems within a dynamic environment, perfect for those looking to excel in their careers with a growing technology organization.

Benefits

Medical, Dental, Vision benefits

401K plus company match

Paid sick/holiday/vacation time

Employee discount program

Tuition reimbursement options

Gig leave for musicians

Qualifications

• Minimum 4+ years of relevant experience in the Commercial AV industry.
• Experience with Control systems (AMX, Crestron, Extron).
• Advanced computer skills, including PC and Mac OS.

Responsibilities

• Servicing and troubleshooting commercial automation systems.
• Provide training to clients on AV systems.
• Conduct field installation of control programs.

Skills

Troubleshooting

AV Systems Training

Client Communication

Job description

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We are the premier integrator, redefining client experiences through leading-edge technology, unrivaled service, and passionate people.

We are focused on bringing the power of technology to create new experiences in the fields of smart homes, smart enterprises, and smart venues. Be a part of a talented team and embark on an exciting journey.

Are you looking to take your career to the next level? If you do, be with an organization that is growing and helping each new generation stay up to date with the most advanced solutions in integration.

As a Senior Commercial Service Technician, you will play a critical part in within the Service Department. You will be the face of the company with our clients, providing support and ensuring the AV systems installed are working at optimal performance. You will effectively and efficiently execute on AVDG service calls, attend to escalated client needs, assist with operational requirements, projects, and other duties and tasks.

• Servicing and troubleshooting of commercial automation systems including distributed conference room video, audio, lighting, and shades
• Provide training to clients on the use of AV systems
• Engage in preventative maintenance visits to maintain client systems
• Perform equipment delivery and associated responsibilities
• Carry out service tasks in a timely and quality conscious manner including, but are not limited to pulling cable, install connectors, projector mounting / hanging (ceiling mounts), TV installation/de-installation
• Conduct field installation of control programs (AMX/Crestron/Extron/Firmware, etc.) – upload, download, make code changes, and troubleshooting
• Interface directly with clients or client representatives to determine the issue(s) and effectively communicate resolution
• Provide detailed reporting at the end of each service call for record- keeping

About the Guitar Center Company

The Guitar Center Company embodies the world of creativity and music by encouraging our teammates to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.

The Guitar Center Company operates through several business divisions. Guitar Center is the world’s largest retailer of guitars, amplifiers, drums, keyboards, recording, live sound, DJ, and lighting equipment, with more than 290+ stores across the United States. 2014 marked the milestone 50th anniversary of the Guitar Center Company as the organization continues to help people make music from coast to coast. E-Commerce brands Guitar Center, Musician’s Friend and WWBW offer online sales of a broad selection of music products.The Music & Arts division operates more than 220+ stores specializing in band & orchestral instruments for sale and rental, serving teachers, band directors, college professors, and students since 1952. AVDG and GCPro headline the enterprise audio-visual integration business, delivering a best-in-class commercial and residential customer experience.

join our band, you'll need the following experience:

• Minimum 4+ years of relevant experience in the Commercial AV industry environment.
• Experience with Control systems (AMX, Crestron, Biamp, Q-Sys, Savant, Control4, Extron, Dante) is required.
• Advanced computer skills with ability to navigate around PC and Mac and possess deeper understanding of Windows/Mac OS applications.
• Familiarity with Apple IOS products (Apple TV, iPad, Airport Express, iPhone/iTouch, OS10, etc.) as they relate to daily use for interfacing with and controlling integrated networks.
• Solid understanding of the pre-wire, trim, and final phases of a project, including proper use of all associated tools and job site safety.

Travel Requirements:

• Travel may be required dependent on business needs

Why Guitar Center Company? Here’s just some of the rewards:

For our employees who are musicians we offer the unique opportunity of gig leave—take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Pay Rate:$45.00-$60.00/hrdepending on background and experience.

The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state-specific laws. Pay ranges may be different in other locations.

Lovethisgigandwanttoapply?

Send your resume and cover letter today along with salary expectations!

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request a reasonable accommodation by sending an email [e-mail].

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Manufacturing

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