Senior Commercial Property Claims Leader

Sompo; Charlotte (NC); On-site; USD 100,000 - 175,000; Full time

Job summary

Sompo in Charlotte, NC is seeking a Sr. Claims Specialist for our North America First Party Property Claims team. You will handle Commercial Property claim exposures and guide complex coverage decisions, working with cross-functional partners across Underwriting, Actuarial, and Operations.

You bring at least 5 years of relevant property claims experience, direct E&S experience, and a CPCU preference. The role requires high-volume workflow management, strong negotiation, and proficiency with

Qualifications

• Minimum 5 years of relevant claims experience with a track record of increasing responsibility.
• Direct experience handling Commercial Property and E&S Property claims, including quota‑share, shared/layered, and excess claims.
• Preference for candidates pursuing or holding an insurance designation such as CPCU.
• Proven ability to manage high‑volume workflows effectively, including during catastrophic events.
• Strong collaboration skills with the ability to build close working relationships across departments, especially Underwriting and Actuarial.
• Excellent negotiation, analytical, written, organizational, and computer skills; construction/property estimating and experience with Guidewire, Genius, or ImageRight are a plus.

Responsibilities

• Handle Commercial Property claim exposures for North American Property business units, including related systems and processes.
• Evaluate exposures and make claim decisions on first‑party property claims, while providing guidance on complex coverage, liability, and damages issues.
• Manage loss adjustment expense and ensure efficient, timely, and accurate claim reporting, including narratives and financial calculations.
• Report exposures, reserves, trends, and claim metrics to Underwriting, Senior Management, Reinsurers, and key internal stakeholders.
• Partner with Actuary, Cede Re, Underwriting, Operations, Finance, and other functional groups to support reporting, communication, and business needs.
• Maintain compliance with best practices and procedures, build strong relationships with brokers and agents, and support additional duties and travel as needed.

Skills

Commercial Property claims

E&S Property claims

Quota-share / shared-layered / excess

CPCU designation

Catastrophic event management

Negotiation

Analytical skills

Guidewire

Genius

ImageRight

Cross-functional collaboration

Tools

Guidewire

Genius

ImageRight

Job description

Sompo in Charlotte, NC is seeking a Sr. Claims Specialist for our North America First Party Property Claims team. You will handle Commercial Property claim exposures and guide complex coverage decisions, working with cross-functional partners across Underwriting, Actuarial, and Operations.

You bring at least 5 years of relevant property claims experience, direct E&S experience, and a CPCU preference. The role requires high-volume workflow management, strong negotiation, and proficiency with