Senior Commercial Markets Analyst & Process Optimization

Blue Cross Blue Shield of Michigan; Grand Rapids (MI); On-site; USD 80,000 - 110,000; Full time

Job summary

Blue Cross Blue Shield of Michigan is seeking a sales-focused professional to lead the development and implementation of programs by analyzing insights to improve business decisions. The role emphasizes creating efficient workflows, improving customer service, and reducing costs across the organization.

The ideal candidate has a background in sales operations, analytics, CRM strategy, or project management, with experience supporting large sales teams and cross-functional implementations.

Qualifications

• Bachelor's degree preferred.
• Four or more years of experience in a related field required.
• Strong analytical and problem-solving skills to identify, evaluate and implement changes.
• Excellent communication and interpersonal skills.

Responsibilities

• Identify insights from operational data to support business objectives.
• Develop and improve workflows and processes to enhance customer service and reduce costs.
• Lead projects or teams to deliver defined results.
• Document and communicate project concepts, milestones and outcomes.
• Create and present reports to display operational data and proposed changes.

Skills

Benefits and insurance sales

Sales experience

Analytical skills

Project management

Education

Bachelor's degree in a related field

Tools

CRM platforms

Forecasting

Reporting tools

Job description

Blue Cross Blue Shield of Michigan is seeking a sales-focused professional to lead the development and implementation of programs by analyzing insights to improve business decisions. The role emphasizes creating efficient workflows, improving customer service, and reducing costs across the organization.

The ideal candidate has a background in sales operations, analytics, CRM strategy, or project management, with experience supporting large sales teams and cross-functional implementations.