Operations & Analytics Intern: Business Partner Ops

Blue Cross Blue Shield of Michigan; Detroit (MI); Hybrid; USD 20,000 - 27,000; Full time

Job summary

Blue Cross Blue Shield of Michigan is seeking an intern to support the MA core team with daily tasks in managing the Business Partner servicing team and internal call center operations. You will gain hands-on experience in data analysis, reporting, and project coordination in the health insurance sector.

The role offers exposure to vendor management, performance metrics, and operations strategy, with opportunities to assist with educational materials and internal events.

Qualifications

• Current undergraduate or graduate student with a 3.0 GPA or higher.
• Interns must be enrolled in a college/university or a Master’s/PhD program for the duration of the internship.
• Effective verbal, written communication and interpersonal skills.
• Strong analytical skills with the ability to work independently and as a member of a team.
• Excellent organizational skills to deal with multiple projects and priorities.
• Responsible for maintaining confidential information to the highest degree.
• Proficient in Microsoft Office suites and applicable BCBSM systems.
• Ability to develop and maintain effective working relationships.

Responsibilities

• Pull and analyze daily reports and performance metrics.
• Develop presentations and educational materials based on call center needs.
• Support planning and execution of Business Partner meetings and site visits, as well as internal meetings and events.
• Complete ad-hoc requests from the teams we support and Vendor Relationship manager.
• Assist the internal call center operations as needed.
• Provide backup support for the Project Consultant.
• Collaborate with other lines of business and VBPO interns on cross-functional projects.

Skills

Analytical skills

Verbal communication

Written communication

Independent work

Team collaboration

Microsoft Office

Education

Enrollment in college/university program

Tools

Microsoft Office

Job description

Blue Cross Blue Shield of Michigan is seeking an intern to support the MA core team with daily tasks in managing the Business Partner servicing team and internal call center operations. You will gain hands-on experience in data analysis, reporting, and project coordination in the health insurance sector.

The role offers exposure to vendor management, performance metrics, and operations strategy, with opportunities to assist with educational materials and internal events.