Senior Commercial Loan Operations Specialist

Eastern Bank; Massachusetts; On-site; USD 87,939,000 - 109,917,000; Full time

Benefits offered by this job

Robust benefits

Retirement plan

Job summary

Eastern Bank is seeking a detail-focused Loan Operations Specialist to support the booking, maintenance, and servicing of complex commercial lending relationships. The role handles transactions in the core loan system, books new loans and modifications, and assists with investor reporting and reconciliations.

The successful candidate will leverage strong knowledge of loan accounting, amortization, interest accruals, and payment application while ensuring accuracy in a fast-paced, controlled

Qualifications

• Bachelor’s degree in business, finance, accounting, economics, or related field preferred.
• 5+ years of experience in commercial loan operations, loan servicing, accounting operations, syndicated lending, or a related banking function.
• Experience with core loan systems and general ledger reconciliation processes preferred.
• Strong written and verbal communication skills.
• Ability to work independently while collaborating across multiple business lines.

Responsibilities

• Book and maintain commercial, syndicated, participated, and institutional loans.
• Process loan modifications, renewals, extensions, amendments, rate changes, funding transactions.
• Process loan payments, advances, paydowns, payoffs, fees.
• Review and reconcile loan balances, accruals, and activity.
• Research and resolve general ledger variances and discrepancies.
• Support portfolios and investor reporting.
• Ensure servicing terms match contractual terms in the system.
• Collaborate with banks to ensure accurate servicing and reporting.
• Analyze and resolve loan servicing exceptions.
• Prepare internal audits and regulatory reviews.
• Maintain adherence to established procedures and risk management.

Skills

Attention to detail

Analytical thinking

Communication skills

Independent worker

Education

Bachelor’s degree in business/finance

Tools

Core loan systems

General ledger reconciliation

Job description

Eastern Bank is seeking a detail-focused Loan Operations Specialist to support the booking, maintenance, and servicing of complex commercial lending relationships. The role handles transactions in the core loan system, books new loans and modifications, and assists with investor reporting and reconciliations.

The successful candidate will leverage strong knowledge of loan accounting, amortization, interest accruals, and payment application while ensuring accuracy in a fast-paced, controlled