Senior Commercial Lines Leader & Team Architect

Socket.dev; Pittsburgh (Allegheny County); On-site; USD 110,000 - 165,000; Full time

Benefits offered by this job

Annual Performance Bonus

Stock Purchase

Medical Plans

Prescription Drugs

Dental

Vision

Family Assistance Program

FSA

HSA

Pre-Tax Parking Plan

401(k)

Life/AD&D

Accident

Critical Illness

Hospital Indemnity

Long Term Care

Short-term Disability

Long-term Disability

Business Travel Accident

Identity Theft

Paid Time Off

Flexible Work Options

Paid Holidays

Sabbatical

Gift Matching

Well-Being Stipend

Personal and Professional Development

Job summary

IMA Financial Group, Inc. is seeking a senior leader to manage and develop service teams within a defined industry, guiding Account Executives and coordinating with cross-functional staff.

You will oversee client interactions, marketing coordination, education, and performance reviews, with 25-50% travel and a focus on delivering high-quality risk management and service solutions. This role requires a strong track record in leadership, strategic thinking, and collaboration with producers to

Qualifications

• At least 10 years of similar or related industry experience preferred.
• 5-10 years of management/leadership experience preferred.
• Ability to learn and navigate within Agency Management System (EPIC).
• Intermediate experience with MS Office products (PowerPoint, Outlook, Word, Excel).
• Attains and maintains professional designation – i.e., ARM, CPCU, CIC, etc.
• Property and Casualty license required for state of business.
• Moderate travel required (25-50%).
• Bachelor’s degree preferred or equivalent experience.
• Strong written, oral and communication skills.
• Possesses a significant level of trust and diplomacy.
• Ability to influence those not reporting directly to you.

Responsibilities

• Supports and demonstrates IMA’s core values
• Values and understands the importance of diversity, equity, and inclusion among all IMA associates
• Cultivates and maintains professional and proactive communication level with clients, production staff, and other associates.
• Manages, leads, and develops direct reports, including Account Executives, with ultimate responsibility of service teams within a specified industry
• Performs functions of the role within an IMA office more than 50% of the time
• Training and development of all service team members
• Assigns new accounts and transfers of accounts among staff to maintain workable workloads
• Ensures quality control standards of the team are continually maintained
• Conducts regular coaching and performance review meetings with team members
• Collaborates with Industry Practice Leads to support practice strategies
• With minimal guidance, develops marketing strategy for new and renewal business and prepares, submits, and negotiates new and renewal marketing to insurance carriers
• In conjunction with producers, develops a service plan tailored to client’s needs
• Prepares and leads internal and client-facing business reviews to ensure level of service and adequacy of client’s program design
• Accountability for timely collection of all accounts receivable of own book of business and monitoring that of your department
• Communicates with the producer throughout the renewal process and life cycle of the client
• Attends education classes and seminars to expand knowledge and communicate market conditions to team and producers
• Participates in industry associations and networking events to cultivate relationships
• Attends carrier functions to represent IMA and cultivate relationships
• Acts as leadership champion of organizational initiatives
• Communicates with market president regarding department strategies, needs, and performance

Skills

Leadership

Team management

Communication

Influence

Client relationship

Travel readiness

Education

Bachelor’s degree preferred

Professional designations: ARM, CPCU, CIC

Tools

EPIC

Microsoft Office

PowerPoint

Outlook

Job description

IMA Financial Group, Inc. is seeking a senior leader to manage and develop service teams within a defined industry, guiding Account Executives and coordinating with cross-functional staff.

You will oversee client interactions, marketing coordination, education, and performance reviews, with 25-50% travel and a focus on delivering high-quality risk management and service solutions. This role requires a strong track record in leadership, strategic thinking, and collaboration with producers to