Senior Commercial Lines Leader & Team Builder

IMA Financial Group, Inc.; Pittsburgh (Allegheny County); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Annual Performance Bonus

Stock Purchase

Medical Plans

Prescription Drugs

Dental

Vision

Family Assistance Program

FSA

HSA

401(k)

Life/AD&D

Accident

Critical Illness

Hospital Indemnity

Long Term Care

Short-term Disability

Long-term Disability

Business Travel Accident

Identity Theft

Paid Time Off

Flexible Work Options

Paid Holidays

Sabbatical

Gift Matching

Well-Being Stipend

Personal and Professional Development

Job summary

IMA Financial Group, Inc. is seeking an experienced leader to manage a service team and drive client satisfaction across a portfolio of accounts.

The role involves guiding Account Executives, coordinating with production staff, and ensuring service delivery excellence. You will develop strategic service plans with producers, supervise performance, and maintain strong knowledge of market conditions and carrier options.

Qualifications

• At least 10 years of similar or related industry experience preferred.
• 5-10 years of management/leadership experience preferred.
• Ability to learn and navigate within EPIC.
• MS Office proficiency including PowerPoint, Outlook, Word, Excel.
• Attains and maintains professional designation – ARM, CPCU, CIC.
• Property and Casualty license required for state of business.
• Moderate travel required (25-50%).
• Bachelor’s degree preferred or equivalent experience.
• Strong written, oral and communication skills.
• Ability to influence those not reporting directly to you.

Responsibilities

• Cultivates and maintains professional communication with clients, production staff and associates, resolving issues with management escalation when needed.
• Leads and develops direct reports and service teams within designated industry.
• Oversees onboarding, workload management, and quality control for the team.
• Conducts coaching and performance reviews with team members and documents outcomes.
• Develops service plans with producers and coordinates cross-department services.
• Prepares and leads reviews to ensure service level and client program alignment.
• Monitors accounts receivable and ensures timely collections per policy.
• Participates in industry associations and carrier events to strengthen relationships.

Skills

Leadership experience

Communication skills

Team collaboration

Strategic thinking

Education

Bachelor’s degree preferred or equivalent experience

Professional designation (ARM, CPCU, CIC)

Tools

EPIC

MS Office (PowerPoint, Outlook, Word, Excel)

Job description

IMA Financial Group, Inc. is seeking an experienced leader to manage a service team and drive client satisfaction across a portfolio of accounts.

The role involves guiding Account Executives, coordinating with production staff, and ensuring service delivery excellence. You will develop strategic service plans with producers, supervise performance, and maintain strong knowledge of market conditions and carrier options.