Senior Commercial Insurance Account Manager (Remote)

Insurance Office of America; Ann Arbor (MI); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays, vacations, and sick pay

Job summary

Insurance Office of America in Ann Arbor, MI seeks an Account Manager - Commercial Lines to oversee a book of business, support new client acquisition, and coordinate day-to-day account administration and service.

The ideal candidate has 3+ years in insurance account management, an active P&C license (CIC preferred), strong analytical skills, and excellent communication. Remote work is available for Eastern/Central Time Zone residents with occasional on-site as needed.

Qualifications

• 3+ years of account management experience in insurance.
• Thorough knowledge of insurance brokerage and client needs.
• Active P&C license; CIC preferred.
• Strong analytical, problem-solving, and organizational skills.
• Excellent customer service and communication abilities.

Responsibilities

• Manage an assigned book of business, ensuring retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues and ensuring accuracy.
• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle policy administration, billing, claims, and coverage analysis.
• Monitor policy expirations and renewals; conduct client submissions and present proposals.
• Maintain agency management systems and carrier/vendor platforms.

Skills

Account management

Customer service

MS Office

Communication

Education

High School Diploma

CIC (or equivalent)

Tools

MS Office

Job description

Insurance Office of America in Ann Arbor, MI seeks an Account Manager - Commercial Lines to oversee a book of business, support new client acquisition, and coordinate day-to-day account administration and service.

The ideal candidate has 3+ years in insurance account management, an active P&C license (CIC preferred), strong analytical skills, and excellent communication. Remote work is available for Eastern/Central Time Zone residents with occasional on-site as needed.