Senior Commercial Insurance Account Manager

Insurance Office of America; Minneapolis (MN); On-site; USD 60,000 - 115,000; Full time

Benefits offered by this job

Health insurance

401K with match

Paid holidays and time off

Career growth

Culture of support and balance

Community service

Job summary

Insurance Office of America is seeking a Commercial Insurance Account Manager to oversee day-to-day client service, renewals, and policy administration for a book of business in a growing practice. The role supports retention, service excellence, and collaborative teamwork across the department.

Qualified candidates have 3+ years in account management or 5+ years in insurance, plus an active license. The position offers broad exposure to commercial lines, strong growth potential, and a

Qualifications

• Active insurance license required or in progress.
• CIC or equivalent designation preferred.
• Strong customer service and communication skills required.
• Solid organizational and analytical abilities for managing accounts.

Responsibilities

• Respond to client service requests and inquiries.
• Process policy changes, endorsements, billing requests, and claims support.
• Conduct coverage analysis and assist clients with policy questions.
• Maintain positive client relationships through responsive service.
• Manage policy expirations and renewal timelines.
• Gather underwriting information and prepare renewal submissions.
• Support renewal marketing efforts and proposal development.
• Assist with account retention initiatives.
• Maintain agency management systems and carrier/vendor platforms.
• Ensure account documentation is accurate and complete.
• Monitor activity and suspense systems to ensure timely completion of tasks.
• Follow company policies, procedures, and compliance requirements.
• Assist with accounts receivable monitoring and collection efforts.
• Resolve billing and payment issues as needed.
• Maintain technical insurance knowledge and industry awareness.
• Participate in continuous improvement initiatives.
• Demonstrate company values and a commitment to client service excellence.

Skills

Active insurance license

CIC or equivalent designation

Customer service

Communication

Organizational skills

Analytical skills

Brokerage operations knowledge

Retention focus

Education

High School Diploma or equivalent

Job description

Insurance Office of America is seeking a Commercial Insurance Account Manager to oversee day-to-day client service, renewals, and policy administration for a book of business in a growing practice. The role supports retention, service excellence, and collaborative teamwork across the department.

Qualified candidates have 3+ years in account management or 5+ years in insurance, plus an active license. The position offers broad exposure to commercial lines, strong growth potential, and a