Dynamic Commercial Insurance Account Manager

Insurance Office of America; Durham (NC); On-site; USD 60,000 - 115,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sick 时间

Professional growth and career progess

Respectful culture and work/familylife

Community service commitment

Supportive teammates

Job summary

Insurance Office of America is seeking a Commercial Insurance Account Manager in the United States. The role focuses on managing an assigned book of business, servicing clients, and supporting renewals, with opportunities for Senior Account Manager and Senior Account Executive tracks based on experience and licensing.

Ideal candidates have 5 to 10+ years of commercial insurance experience and an active P&C license, with dedication to service excellence and industry knowledge.

Qualifications

• 3+ years of account management experience or 5+ years of insurance industry experience.
• Active insurance license.
• Strong knowledge of insurance products and brokerage operations.
• Excellent customer service, communication, organizational, and analytical skills.
• High School Diploma or equivalent.
• CIC or equivalent designation preferred.

Responsibilities

• Respond to client service requests and inquiries.
• Process policy changes, endorsements, billing requests, and claims support.
• Conduct coverage analysis and assist clients with policy-related questions.
• Maintain positive client relationships through responsive service.
• Manage policy expirations and renewal timelines.
• Gather underwriting information and prepare renewal submissions.
• Support renewal marketing efforts and proposal development.
• Assist with accounts receivable monitoring and collection efforts.
• Resolve billing and payment issues as needed.
• Maintain agency management systems and carrier/vendor platforms.
• Ensure account documentation is accurate and complete.
• Monitor activity and suspense systems to ensure timely completion of tasks.
• Follow company policies, procedures, and compliance requirements.
• Maintain technical insurance knowledge and industry awareness.

Skills

Account management

Licensing

Insurance knowledge

Customer service

Communication

Organization

Analytical skills

CIC designation

Education

High School Diploma or equivalent

Active license

CIC or equivalent designation

Job description

Insurance Office of America is seeking a Commercial Insurance Account Manager in the United States. The role focuses on managing an assigned book of business, servicing clients, and supporting renewals, with opportunities for Senior Account Manager and Senior Account Executive tracks based on experience and licensing.

Ideal candidates have 5 to 10+ years of commercial insurance experience and an active P&C license, with dedication to service excellence and industry knowledge.