Senior Commercial Collections & Escalation Specialist

Ncscredit; Norman (OK); On-site; USD 28,000 - 39,000; Full time

Job summary

NCS Credit is seeking a Commercial Account Resolution Specialist to manage complex commercial collection accounts and collaborate with our in-house team to maximize recovery outcomes. You will serve as an escalation point for high-value matters, negotiating with debtors and coordinating with clients.

Join a team that values strategic thinking, precise documentation, and proactive problem-solving to drive successful recoveries and strong client relationships.

Qualifications

• High school diploma or equivalent required; Associate’s degree preferred.
• Three+ years in commercial or high-value collections.
• Experience negotiating payment arrangements and settlements.
• Experience coordinating with clients and multiple internal departments.

Responsibilities

• Manage an assigned portfolio of commercial collection matters, including complex, high-balance, disputed, relationship-sensitive, and escalated accounts.
• Partner with collection staff to establish collection priorities and strategies and drive next steps.
• Review portfolio performance and provide direction on strategy, escalation, and resolution.
• Contact debtors by phone, email, and written correspondence; negotiate payments and settlements within authority.
• Investigate disputes, delays, and obstacles to recovery, and recommend resolution strategies.
• Maintain ownership of matters through payment, closure, or legal referral.

Skills

Negotiation

Communication

Documentation

Time management

Client relations

Education

High school diploma or equivalent

Associate’s degree preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

NCS Credit is seeking a Commercial Account Resolution Specialist to manage complex commercial collection accounts and collaborate with our in-house team to maximize recovery outcomes. You will serve as an escalation point for high-value matters, negotiating with debtors and coordinating with clients.

Join a team that values strategic thinking, precise documentation, and proactive problem-solving to drive successful recoveries and strong client relationships.