Senior Commercial Analytics & Sales Ops Lead

Blue Cross Blue Shield of Michigan; Grand Rapids (MI); On-site; USD 80,000 - 110,000; Full time

Job summary

Blue Cross Blue Shield of Michigan seeks a results-driven professional to lead analytics-driven programs and strate- gies for sales and operations. The role focuses on identifying insights, improving workflows, and implementing process improvements to enhance customer service and reduce costs.

You will analyze operational data, develop workflows, and drive projects while ensuring compliance and effective communication across internal and external partners.

Qualifications

• Bachelor's Degree in a related field is preferred.
• Four (4) years of experience in a related field is required.
• Excellent analytical and problem-solving skills to identify, evaluate, recommend and implement changes to processes or procedures to address problems and improve departmental effectiveness.
• Organizational skills and ability to prioritize; must be able to lead multiple activities with varying timelines.
• Excellent verbal, written communication and interpersonal skills.
• Ability to lead and contribute to business unit and/or corporate projects.
• Proficient in Microsoft Office Suites.
• Ability to develop and maintain effective working relationships.

Responsibilities

• Identify and analyze operational data and develop insights in support of business objectives.
• Develop and improve work flows and business processes within defined areas to improve customer service, decrease operational costs and improve overall quality.
• Identify and/or analyze business problems and develop recommendations for solutions to problems.
• Lead the development and implementation of projects and/or teams in order to produce desired results.
• Document and communicate project concepts, milestones and results.
• Recommend and assist with implementing standard policies and procedures.
• Ensure that corporate compliance is communicated, implemented and monitored on an ongoing basis.
• Participate in systems testing, develop procedures/controls and provide recommendations for the ongoing improvement of the updated process.
• Provide support to internal departments and external entities by answering questions, supplying information and training.
• Create and present reports and presentations to display operational data and proposed business changes.

Skills

Analytical thinking

Problem solving

Communication skills

Leadership

Project management

Microsoft Office

Interpersonal skills

Process improvement

Cross-functional collaboration

Sales operations awareness

Education

Bachelor's Degree in a related field

Tools

Microsoft Office Suites

Job description

Blue Cross Blue Shield of Michigan seeks a results-driven professional to lead analytics-driven programs and strate- gies for sales and operations. The role focuses on identifying insights, improving workflows, and implementing process improvements to enhance customer service and reduce costs.

You will analyze operational data, develop workflows, and drive projects while ensuring compliance and effective communication across internal and external partners.