Senior Collector - Outbound

Linde PLC; Ankeny (IA); Presencial; USD 40.000 - 65.000; Jornada completa

Descripción de la vacante

Linde Gas & Equipment Inc. in Ankeny, IA is seeking a Credit & Collections Specialist to manage a portfolio of accounts, handle inbound calls, and ensure accurate payments.

You'll coordinate monthly conference calls, act as regional contact, and escalate disputes as needed while supporting timely collections and service levels.

Formación

• High School diploma or GED required.
• At least 2 years in Credit & Collections.
• Inbound call handling in a fast-paced environment.
• Proficient with Word and Excel.
• Strong verbal communication and teamwork skills.

Responsabilidades

• Manage a set portfolio of accounts.
• Answer inbound calls from internal and external customers.
• Process payments with 100% accuracy.
• Schedule and facilitate monthly conference calls.
• Serve as first-level escalation for problem accounts.
• Act as the primary regional contact.
• Make credit release decisions per company procedures.
• Refer customer disputes to field personnel for final resolution.
• Arrange payments on delinquent accounts.
• Make outbound collections calls supporting credit release procedures.
• Escalate disputes and collections matters as needed.
• Assist team in meeting inbound service levels.

Conocimientos

Credit & Collections

Inbound calls

Verbal communication

Teamwork

Fast-paced environment

Educación

High School diploma/GED

Herramientas

Microsoft Word

Microsoft Excel

Descripción del empleo

• You are expected to manage set portfolio of accounts
• Answerinbound phone calls from internal and external customers
• Process payments with 100% accuracy
• You are responsiblefor scheduling and facilitating monthly conference calls
• 1st level of escalation with a problem account
• Primarypoint of contact for region
• Make credit release decisions following procedures as stated in The LindeGas & Equipment Inc. way
• You will refer customer disputes to field personnel for final resolution
• Make payment arrangements on delinquent accounts
• You will perform outbound collections calls in support of credit releaseprocedures
• Escalate customer disputes and collections situations as necessary
• Assist team in meeting inbound service level standards

What makes you great

• You hold a High School diploma/GED required
• 2+ years Credit & Collections experience
• Handling inbound calls in a fast-paced environment
• You have computer experience in Word and Excel
• You have effective verbal communication skills
• Working successfully in a team environment

Why you will love working with us

Linde is a leading global industrial gases and engineering company with 2025 sales of $34 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain, decarbonize and protect our planet. Linde serves a variety of end markets such as chemicals & energy, food & beverage, electronics, healthcare, manufacturing, metals and mining. Linde’s industrial gases and technologies are used in countless applications, enabling space exploration and launch technologies, delivering ultra-high-purity and specialty gases for semiconductor manufacturing, providing life-saving medical oxygen and enabling clean hydrogen production and carbon capture to reduce greenhouse gas emissions. Linde also delivers state-of-the-art gas processing solutions to support customer growth, efficiency improvements and emissions reductions.

What we offer you!

Linde offers competitive compensation and an outstanding benefits package. Enjoy access to health, dental, disability, and life insurance, paid holidays and vacation, an employee discount program, and opportunities for educational and professional growth.

Have we inspired you? Let´s talk about it

We are looking forward to receiving your complete application.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

Linde Gas & Equipment Inc. acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development.

*The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore employees assigned may be required to perform additional job tasks required by the manager.