Senior Collections Strategist

Entergy Corporation; New Orleans (LA); Hybrid; USD 65,000 - 95,000; Full time

Job summary

An established industry player seeks a Senior Collections Strategist to enhance financial risk management and customer satisfaction. This role involves analyzing customer payment behaviors and developing tailored collection strategies across various segments. The ideal candidate will lead strategic initiatives, collaborate with operating companies, and present recommendations to senior management, ensuring alignment with regulatory standards. If you have a passion for data-driven decision-making and a strong background in collections, this is an exciting opportunity to make a significant impact in a dynamic environment.

Qualifications

• 7+ years of collections experience with strong customer segment management.
• Expertise in executive level communication, both verbal and written.

Responsibilities

• Lead the development of collection strategies across operating companies.
• Partner with teams to align collection strategies with commitments.

Skills

Collections Management

Customer Segmentation

Data Analysis

Executive Communication

Education

Bachelor's Degree in Related Field

Job description

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Job Title: Senior Collections Strategist

Work Place Flexibility: Hybrid

Legal Entity: Entergy Services, LLC

Job Summary/Purpose

Conducts analysis and develops strategies to minimize financial risk while providing improvements to customer satisfaction to the organization by leveraging pay behavior of existing customers to develop collection segments. Develop collection strategy for various customer segments which includes recommendations for appropriate action to recover overdue payments across each OpCo.

Job Duties/Responsibilities

• Lead the analysis and development of the collection customer strategic approach across all operating companies within regulations.
• Proactively partner with operating companies to ensure collection strategy, including pay options, are aligned with their commitments and or standards.
• Present collection strategy recommendations to senior management for review and approval. Submit supporting documentation to Collections team and operating companies to drive alignment of collection customers options to achieve bad debt goals.
• Establish standard procedures from the review of customer pay data to refresh pay plan options based on customer segmentation data and operating companies’ requirements.
• Develop enhancements to credit policies consistent with regulatory requirements across operating companies to drive reduced arrears and increased customer satisfaction.

Minimum education required of the position

• Bachelor's degree in related field or equivalent work experience.

Minimum experience required of the position

7+ years

• Collections related experience and managing customer segments is strongly preferred.
• Experience with executive level (C-Suite) communications both verbal and written.

Any certificates, licenses, etc. required of the position

• None

Primary Location: Louisiana-New OrleansLouisiana : New Orleans || Louisiana : Jefferson || Texas : The Woodlands
Job Function: Professional
FLSA Status: Professional
Relocation Option: Level II
Union description/code: NON BARGAINING UNIT
Number of Openings: 1
Req ID: 119153
Travel Percentage:25% to 50%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEI page, or see statements below.

EEO Statement:The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility:Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf.If you are an individual with a disability and you are in need of an accommodation for the recruiting process please clickhere and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities:As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please [e-mail] to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.