Senior Collections Specialist - Exotic Auto & Powersports

Veros Credit, LLC; Santa Ana (CA); On-site; USD 70,202,000 - 93,126,000; Full time

Job summary

Veros Credit, LLC is seeking a Senior Collections Specialist for Exotic Auto & Powersports Loans to manage delinquent accounts and preserve dealer relationships. You will negotiate plans, use skip tracing, and ensure regulatory compliance while documenting all activity and coordinating with internal teams.

Ideal candidates have 2+ years in auto finance collections, with skip-tracing experience and strong communication skills.

Qualifications

• 2+ years of experience in auto finance collections, exotic vehicle lending, or powersports loan servicing.
• Preferred experience handling high volume exotic auto loans, powersports vehicle loans.
• Strong leadership skills such as communication, critical thinking, problem solving, planning, organizing, decision making strong attention to detail.
• Previous experience with skip-tracing and recovery in the powersports finance industry strongly preferred.
• Ability to read, interpret and apply federal, state, and local collections regulations.

Responsibilities

• Negotiate payment plans and assist borrowers in resolving delinquencies, while supporting strategies that allow customers to retain their vehicles.
• Utilize skip tracing tools to locate delinquent borrowers, particularly in the powersports segment.
• Ensure compliance with internal policies and federal/state regulations, including the FDCPA.
• Accurately document all account activity, interactions, and arrangements in a professional manner.
• Process payments, schedule due dates, and prepare correspondence related to deferments and account modifications.
• Maintain strong communication and relationships with internal departments, strategic dealers, and customers to ensure consistent service delivery.
• Provide clerical and administrative support as needed (e.g., scanning, mailing, faxing).
• Support the primary point of contact for strategic dealership delinquent accounts, executive escalations, and high-balance loan servicing.
• Research and resolve special loan statuses through direct collaboration with dealerships, customers, and internal teams.
• Other duties as assigned.

Skills

Leadership

Communication

Critical thinking

Problem solving

Planning

Organizing

Attention to detail

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

Skip tracing tools

Job description

Veros Credit, LLC is seeking a Senior Collections Specialist for Exotic Auto & Powersports Loans to manage delinquent accounts and preserve dealer relationships. You will negotiate plans, use skip tracing, and ensure regulatory compliance while documenting all activity and coordinating with internal teams.

Ideal candidates have 2+ years in auto finance collections, with skip-tracing experience and strong communication skills.