Bilingual Collection Specialist - 61+ Days

Veros Credit, LLC; Arizona; Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Flexible Spending Accounts (FSA)

Disability Insurance

Employee Assistance Program (EAP)

401(k) Plan

Tuition Reimbursement

Paid Holidays

Paid Time Off (PTO)

Transit Benefit (Mass Transit)

Referral Bonus

Quarterly lunches

Daily fresh fruit

Office Starbucks Coffee/Latte/Espresso

And a lot more!

Job summary

Veros Credit, LLC is seeking an Account Servicing Specialist to manage auto loan accounts that are 61+ days delinquent and document all collection activities in our servicing software.

You will negotiate payment arrangements, assist borrowers in strategies to keep their vehicle while meeting their obligations, and ensure FDCPA compliance while maintaining professional communication.

Qualifications

• 2+ years in automotive collections for 61+ delinquencies.
• 2+ years skip tracing experience.
• Bilingual English/Spanish.
• Knowledge of FDCPA and debt collection regulations.
• Strong communication and negotiation skills.

Responsibilities

• Follow FDCPA-compliant policies and procedures.
• Negotiate payment arrangements with borrowers.
• Help borrowers plan to keep their vehicle while meeting obligations.
• Accurately document account activity and collection steps.
• Utilize skip tracing tools to locate delinquent borrowers.
• Perform other duties as assigned.

Skills

Automotive collections

Skip tracing

Negotiation

FDCPA knowledge

Bilingual English/Spanish

Education

High School Diploma or GED

Job description

About Us

Veros Credit is committed to making vehicle ownership possible for everyone. Through our vast network of independent and franchise dealers, we have helped countless customers with their financing needs, allowing them to drive off in the vehicle they deserve.

We realize that our greatest assets are our employees, which is why we strive to make work welcoming and fun but offer limitless opportunities for growth and advancement. At Veros Credit, you can look forward to company events, free meals quarterly, holiday activities, and more. You will be greeted by friendly, positive, and ambitious team members, and work alongside leaders who encourage and value your new ideas. We are proud to say that it is this sense of community that makes us excited to walk through the door every day.

Some of our benefit offerings include:

• Medical, Dental, and Vision Insurance
• Life Insurance
• Flexible Spending Accounts (FSA)
• Accident, Hospital, Indemnity Insurance
• Short Term Disability (STD) and Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• 401(k) Plan
• Tuition Reimbursement
• Paid Holidays
• Paid Time Off (PTO)
• Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle)
• Referral Bonus
• Quarterly lunches
• Daily fresh fruit
• Office Starbucks Coffee/Latte/Espresso Machine
• And a lot more!

About The Position

The Account Servicing Specialist (61+ Days) will be responsible for servicing auto loan accounts that are 61+ days delinquent and documenting all collection activities utilizing loan servicing software.

Essential Responsibilities:

• Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FDCPA).
• Negotiate payment arrangements with borrowers, including offering suggestions as to how they can meet their obligations, propose alternative payment methods, and establish payment procedures.
• Assist borrowers in devising a strategy to allow them to keep their vehicle while meeting the obligations of the loan.
• Accurately and professionally document account information and collection activities.
• Utilize skip tracing tools and reference sources to identify and locate delinquent borrowers.
• Other duties as assigned.

Essential Requirements:

• 2+ year(s) of experience in the automotive collections field working 61+ delinquency.
• 2+ year(s) of skip tracing experience.
• Reinstatements experience is a plus.
• Effective communication, negotiation, and problem-solving skills.
• Ability to read, interpret and apply federal, state, and local collections regulations.
• Ability to interact with customers in a professional, tactful, and sensitive manner.
• Ability to thrive in a fast-paced work environment and to work independently and as part of a team.
• Available to work a flexible work schedule and overtime as needed.
• High School Diploma or GED.
• Bilingual (English/Spanish) required.

Veros Credit, LLC is an equal opportunity employer.

**This Organization Participates in E-Verify

Keywords:

Automotive, Auto Finance, Automobile, Subprime, Prime, Unsecure Loans, Dealerships, Independent Dealerships, Franchise Dealerships, Skip-tracing, Skip Tracer, Skip Trace, Auto Dialer, Auto Dialing, Vehicle Repossessions, Repayment Plans, Deficiency, Customer Service, Consumer Finance, Collections, Collector, Collecting, Loss Recovery, Collateral Recovery, Post Charge Off, Negotiate, Negotiation, Negotiator, Call Center, Bilingual, Spanish, FDCPA, Noble