Senior Collections Specialist

Southern Arizona Legal Aid Inc.; Scottsdale (AZ); On-site; USD 65,000 - 110,000; Full time

Job summary

An innovative firm is seeking a Senior Collection Analyst to enhance their collections process. This role involves collaborating with business partners to streamline collections, resolve customer billing issues, and reduce accounts receivable delinquency. The ideal candidate will possess strong communication skills, a proactive problem-solving attitude, and extensive experience in collections, particularly within the high-tech sector. Join a dynamic team committed to making a positive impact while enjoying a supportive work environment that values growth and development. If you are ready to take ownership and drive real change, this opportunity is for you!

Benefits

Competitive salary and 401k with employer match

Discretionary paid time off

Paid parental leave

Medical, Dental, Vision plans

Fitness Programs

Emotional & Mental Wellness support

Learning & Development programs

Snacks in the office

Qualifications

• 5-7+ years of collections experience, preferably in high-tech.
• Strong communication skills and customer service focus.

Responsibilities

• Perform outbound collections while focusing on customer service.
• Analyze delinquent accounts and prepare reports on high-risk accounts.
• Collaborate with cross-functional teams to resolve collection issues.

Skills

Collections experience

Excellent communication skills

Customer service approach

Robust Excel skills

Problem-solving attitude

Ability to work independently

Flexibility in changing priorities

Education

Bachelor’s in Accounting or Business

Equivalent work experience

Tools

ERP solutions (Microsoft Dynamics, Oracle, SAP, Workday)

Salesforce

Job description

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact:

Location: Hybrid Presence based near our US Hubs - Scottsdale, Boston, San Francisco, Atlanta, Sterling, Denver, or Seattle

As a Senior Collection Analyst, you will collaborate with business partners to ensure that the collections process function is smooth and efficient. This role will be instrumental in the collections of outstanding accounts receivable and all other aspects of collections. You will be tasked with resolving customer billing issues and for reducing accounts receivable delinquency, along with other collection management functions.

We are looking for a highly organized, self-motivated individual who has a proven capability of prioritizing multiple responsibilities while meeting goals and deadlines. This role will be a key contributor to an exciting, dynamic, high growth organization. We are looking for someone with a positive attitude and a desire to help strengthen our collection process to scale with the company’s long-term goals.

WHAT YOU'LL DO:

• Perform outbound collections in a professional manner with a focus on customer service while adhering to Company Policy
• Analyze and research accounts to be fully prepared to work with customers, drive meetings with customers
• Work with our internal sales team and other cross functional teams as well as outside customers to resolve collection issues
• Analyze delinquent accounts, prepare bi-weekly/monthly reports on high-risk accounts and make resolution recommendations
• Prepare and analyze reports for bad debt- assist with invoices, credit memos and other adjustments as necessary
• Participate in and support systems improvements and focus on streamlining the collection process, reform analysis of collection practices and develop process improvements
• Develop, implement, and maintain desktop procedures for ongoing collection activities, and leverage reporting tools to build repeatable analysis and research tools
• Work with cross-functional teams to identify problems, process gaps and propose reasonable and creative solutions to improve processes including opportunities for automating manual processes or activities within a process

WHAT YOU'LL NEED

• 5-7+ years of collections experience, preferably with high-tech industry experience
• Bachelor’s in Accounting or Business, or equivalent work experience
• Order-to-cash business process experience a plus, experience with quoting, order management and billing
• Excellent communication skills, both written and verbal, and strong customer service approach
• Self-motivated, flexible and be able to change priorities in a challenging and fast-paced environment within minimal supervision
• Robust Excel skills, experience with ERP solutions (Microsoft Dynamics, Oracle, SAP, Workday etc.), and Salesforce
• Ability to build solid cross-functional relationships and work collaboratively
• Proactive, problem-solving attitude and ability to think outside the box.
• Adapts quickly to changes in a dynamic organizational structure and business processes
• Ability to work independently and a strong team player

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 65,000 in the lowest geographic market and USD 110,000 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [e-mail]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.