Senior Collections Representative

C.H. Robinson Worldwide; United States; Remote; USD 22,000 - 47,000; Full time

Benefits offered by this job

Medical plans

Dental & Vision

401(k) with 6% company matching

Employee Stock Purchase Plan

Paid time off

Job summary

C.H. Robinson Worldwide is seeking a Senior Collections Representative to join the Robinson Fresh Financial Operations team.

You will manage a portfolio of customer accounts, resolve invoice discrepancies, and help keep cash flow moving in a fast-paced environment. This role emphasizes collaboration with internal partners and external customers, advanced collections techniques, data analysis, and coaching junior staff.

Qualifications

• High School Diploma or GED and 4+ years in customer service, collections, cash applications, credit, or related finance experience.

Responsibilities

• Arrange and oversee completion of all accounts and assigned responsibilities
• Utilize advanced skills to recover aging invoices
• Analyze data to identify and solve complex problems
• Escalate complex issues to senior staff and leadership
• Collaborate with stakeholders to improve efficiencies and results
• Provide coaching to less experienced team members

Skills

Customer service

Collections

Cash applications

Credit

Accounts payable

Education

High School Diploma or GED

Job description

C.H. Robinson is seeking a Senior Collections Representative to join our dynamic Robinson Fresh Financial Operations team. In this impactful role, you’ll help ensure the financial health of our Robinson Fresh business by resolving outstanding accounts receivable issues and maintaining strong relationships with internal teams and external customers. As a Senior Collections Representative, you will manage a portfolio of customer accounts, investigate and resolve invoice discrepancies, and play a key role in keeping cash flow moving. If you enjoy solving problems, working with people, and being part of a fast-paced, evolving environment, this is the opportunity for you.

Responsibilities

• Arrange and oversee completion of all accounts and assigned responsibilities
• Utilize more advanced skills and expertise in a range of processes, procedures, systems to recover aging invoices
• Analyze data to identify and solve complex problems
• Escalate more complex issues to senior-level team members and/or leadership
• Work with stakeholders to improve efficiencies and achieve targeted results
• Contribute ideas for process improvement based on identified themes and an understanding of the big picture
• Develop professional relationships with internal and external customers, maintains open lines of communication, and builds rapport by providing timely and professional service
• Continuous development of skills, collections knowledge, and business acumen
• Provide coaching and support to less experienced team members
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

Required Qualifications

• High School Diploma or GED 4+ years of customer service, collections, cash applications, credit, accounts payable or related finance experience

Preferred Qualifications

Proficient in Microsoft Office Suite Effective and flexible communication skills Strong customer service and interpersonal skills Critical thinking skills and demonstrated ability to use own judgement and make sound decisions Ability to work in fast-paced, professional environment Takes initiative and approaches work with persistence Values a diverse and inclusive work environment

Compensation Range

Compensation Range $16.35 - $34.46 The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation. Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong.

Equal Opportunity

Equal Opportunity C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected. EOE\Disabled\Veteran

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Three medical plans which include Prescription drug coverage
• Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid observed holidays
• 2 paid floating holidays for U.S. hourly employees
• Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
• Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Plus a broad range of career development, networking, and team-building opportunities
• Learn more about our benefit offerings on our BENEFITS & WELLBEING page

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.