Senior Collections Coordinator

Loews Hotels & Co; Franklin (TN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off & holidays

Tuition reimbursement

Job summary

Loews Hotels & Co is seeking a Collections Coordinator to support billing, credit, and collections for hotel properties across North America. You will collaborate with Sales, Events, Finance, and clients to manage credit risk and ensure timely payments.

The role requires meticulous recordkeeping, PCI compliance adherence, and the ability to meet performance targets in a high-volume shared services environment.

Qualifications

• Minimum 2 years of billing and accounting/collections experience.
• 1-2 years customer-facing work experience in hospitality or finance environment.
• Ability to work cooperatively with others, maintain confidentiality, and communicate effectively.
• Ability to organize workload, adapt quickly to change, and deliver under deadlines.
• Ability to perform spreadsheet functions using Microsoft Office.

Responsibilities

• Create client master accounts in the hotel property management system.
• Review group sales and catering contracts for financial terms and payment schedules.
• Invoice advance deposits and ensure timely remittances by clients.
• Collect payments of advance deposit invoices per contract terms.
• Collect invoices for services rendered for meetings and events.
• Maintain invoicing, collections, and activity logs in Smartsheet.
• Apply credit card payments in the PMS on a daily basis.
• Research and resolve billing discrepancies with other teams.
• Maintain Accounts Receivable Aging accuracy for assigned locations.
• Provide collection status updates to leaders and participate in monthly reviews.
• Support reporting for cash flow forecasting and process improvements.

Skills

Billing & collections

Customer service

Team collaboration

Organizational skills

spreadsheet proficiency

Education

HS Diploma or GED

Tools

Smartsheet

Microsoft Office

Hotel/ERP systems

Job description

Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio of hotels and resorts in the United States. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their “uniquely local” community in order to curate exciting, approachable and local travel experiences for guests.

Who We Are:

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement Training & Development opportunities, career growth Tuition Reimbursement Pet Insurance Team Member Hotel Rates, other discounts, perks and more

What We’re Looking For:

The Collections Coordinator plays a key role within a high-volume shared services environment, supporting billing, credit, and collections activities for hotel properties across North America. This position partners closely with hotel Sales, Events, Finance, and clients to manage credit risk, ensure timely collection of advance deposits and invoices, minimize aged receivables and bad debt exposure, and maintain strong customer relationships. The role requires a strong understanding of the order-to-cash process, exceptional customer service skills, meticulous recordkeeping, adherence to accounting and PCI compliance standards, and the ability to consistently meet established performance and service‑level targets.

Who You Are:

• A relationship builder with a dynamic approach to developing connections
• A continually curious forward thinker who loves to find creative solutions
• A team builder with the ability to establish a strong following
• Comfortable with taking the lead in a variety of settings
• Collaborator who excels in an exciting, ever-evolving environment
• Veterans and military spouses are encouraged to apply

What You Will Do:

• Creates client master accounts in hotel property management system
• Reviews all group sales and catering contracts to confirm financial terms, concessions, and payment schedules ensuring that billing and collection protocols are accurately identified in the meetings and events technology platforms and executed as contracted with the client
• Invoices advance deposits timely in accordance with contractual terms to ensure timely remittances by clients by established due dates
• Collects payment of advance deposit invoices in accordance with contractual terms
• Collects payment of invoices for services rendered for meetings and events
• Completes invoicing, collections, and activity tracking logs via Smartsheet tools
• Applies payments made by credit card in the hotel property management system on a daily basis
• Able to research account disputes and resolve billing discrepancies by working with the group billing coordinators and hotel operation teams
• Maintains the accuracy of the Accounts Receivable Aging for their assigned hotel locations
• Provides collection status updates to hotel and shared service leaders
• Leads monthly meetings with hotel leaders to review aged receivables, collection progress, and upcoming group business
• Provides required reporting to hotel leaders in support of cash flow forecasting for their assigned hotel locations
• Participates and supports continuous improvement and transformation initiatives and projects within the department as well as cross-functional partnerships
• Support new hire training and development post STAR trainer transition
• Assist with standard operating procedures (SOP) and flowchart creation and maintenance
• Primary Regional back‑up for inquiries and take action where applicable
• Participate in departmental process and systems enhancements and testing
• Regular attendance in conformance with standards
• May be required to work varying schedules to reflect business needs
• Required to attend all mandatory training sessions and meetings
• Perform other duties as assigned

Your Qualifications Include:

• Minimum 2 years of billing and accounting/collections experience. HS Diploma or GED equivalent preferred
• 1-2 years customer-facing work experience in hospitality or finance environment
• Ability to work cooperatively with others, maintain confidentiality, and communicate effectively both written and verbally
• Ability to organize workload, adapt quickly to change, and deliver under the pressure of deadlines
• Ability to perform both standard and intermediate spreadsheet functions using Microsoft Office

Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service.

As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco‑friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small.

We welcome you to join us.

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.