Senior CMDB Engineer

LHH; Seattle (WA); Hybrid; USD 130,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with match

PTO + 9 paid holidays to start

Job summary

LHH is seeking a Senior CMDB Engineer to join our client's team in a full-time, hybrid role that can sit in Seattle, WA, Los Angeles, CA, or San Francisco, CA. The role centers on shaping and maintaining the CMDB data model across cloud and on-premise environments.

You will lead discovery operations, integrate CMDB with external systems, and drive Service Mapping to accurately reflect services and dependencies. Strong ServiceNow CMDB experience and ITIL alignment are essential.

Qualifications

• Bachelor’s degree or equivalent experience in IT.
• 5+ years of IT discovery tools and CMDB experience.
• 5+ years of ServiceNow Discovery, ITSM, CMDB experience.
• Strong networking knowledge (SNMP, WMI, SSH, HTTP/S).
• Experience with cloud platforms and virtualization.
• Experience with ServiceNow CMDB, Discovery, and Service Mapping implementations.

Responsibilities

• Own CMDB data model strategy including CI classes and relationships.
• Design CMDB architectures and maintain CMDB platform configurations.
• Lead CMDB Discovery operations and resolve data discrepancies.
• Develop integrations between CMDB and external systems (Monitoring, Asset, HR, Security).
• Collaborate on MID server/connectors and performance tuning.
• Implement Service Mapping to reflect business services and dependencies.
• Partner with DevOps to integrate CI/CD pipelines with CMDB.
• Drive automation to improve data accuracy and coverage.
• Govern CMDB standards, governance, and lifecycle controls.
• Support audits, SOX, and PCI initiatives related to CMDB.

Skills

CMDB

ServiceNow Discovery

ITSM

REST/SOAP APIs

MID Server

Discovery probes/patterns

Cloud platforms

Network topologies

Windows/Linux servers

Data ingestion sources

Education

Bachelor’s degree in CS/IS or related field

Tools

ServiceNow CMDB

ServiceNow Discovery

Service Mapping

SCCM

Tanium

Intune

AWS/Azure/GCP

VMware/Hyper-V

Job description

LHH is seeking a Senior CMDB Engineer to join our client's team in a full-time, hybrid role that can sit in Seattle, WA. Los Angeles, CA , or San Francisco, CA.

Salary & Benefits

• $130k to $170k (DOE) + discretional and holiday bonus
• Medical, dental, and vision insurance
• 401(k) plan w/match
• 12 days of PTO + 9 paid holidays to start

Job Qualifications

• Required: Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience) or equivalent professional experience CMDB experience.
• Required: 5+ years of experience with IT discovery tools and CMDB platforms.
• Required: 5+ years of experience with ServiceNow Discovery, ITSM, CMDB platform
• Required: Strong understanding of networking protocols (e.g., SNMP, WMI, SSH, HTTP/S).
• Required: Familiarity with cloud platforms (AWS, Azure, GCP) and virtualization technologies (VMware, Hyper-V).
• Required: Strong design and engineering experience with ServiceNow CMDB, Discovery and Service Mapping implementation and optimization.
• Required: Strong understanding of network topologies, firewalls, and subnets.
• Required: Application Integration REST/SOAP APIs and MID Server configuration and troubleshooting.
• Required: Ability to create and modify Discovery probes, patterns, and sensors
• Required: Knowledge of Windows and Linux/Unix Servers, Network Appliances, Enterprise Applications, Databases, Web Servers, and Cloud platforms.
• Required: Familiarity with various data sources for CMDB CI Ingestion (e.g., SCCM, Tanium, Intune, Discovery, Event Management, etc.), configuration and troubleshooting.
• Required: Familiarity with Identification & Reconciliation (IRE) rules.
• Required: Familiarity creating custom CI Classifications
• Nice to have: Prior experience with ServiceNow CMDB implementation and stabilization, Event Management and Performance Analytics.
• Nice to have: Strong analytical and problem-solving skills to troubleshoot complex data issues.
• Nice to have: Experienced with ITIL practices and ITSM tools.
• Nice to Have: Experience in Agile project management methodologies.
• Nice to have: ServiceNow Certified Implementation Specialist – Discovery or CMDB
• Nice to have: ServiceNow Certified System Administrator (CSA) certification.

Core Responsibilities

• Own and lead the CMDB data model strategy, including CI classes, relationships, hierarchical service models (CSDM), governance standards, naming conventions, attributes, and relationship patterns across on-premises and cloud environments.
• Translate business and technical requirements into CMDB designs, models, diagrams, documentation, and enterprise architecture artifacts.
• Administer and maintain the enterprise CMDB platform (e.g., ServiceNow), including core configuration and CI lifecycle management processes (create, update, retire).
• Serve as the CMDB Discovery subject matter expert, establishing standards, methodologies, optimization strategies, schedules, probes, patterns, and rollout plans for automated discovery across cloud, on-premises, and network environments.
• Own CMDB Discovery operations, monitoring job health, troubleshooting failures, resolving data discrepancies, and coordinating discovery implementations with stakeholders.
• Define, implement, and maintain integrations between the CMDB and external systems, including monitoring, asset management, vulnerability management, cloud platforms, HR systems, security tools, and other enterprise applications.
• Collaborate with infrastructure, platform, and operations teams on MID server and connector strategies, connectivity, performance tuning, and CMDB-related operational processes.
• Design, implement, and maintain Service Mapping capabilities to accurately represent business services and dependencies.
• Partner with DevOps and application teams to integrate CI/CD pipelines, application visibility, and automation into the CMDB where appropriate.
• Identify, recommend, and implement automation opportunities to improve CMDB data accuracy, coverage, freshness, and operational efficiency.
• Ensure CMDB data accuracy, integrity, completeness, freshness, and consistency through validation, reconciliation, duplicate management, discrepancy resolution, audits, and continuous improvement initiatives.
• Define, monitor, and report on CMDB data quality KPIs and governance metrics, including completeness, accuracy, relationship integrity, reconciliation success, and coverage.
• Develop and maintain CMDB dashboards, reports, and health metrics, driving remediation efforts and accountability with ownership teams.
• Establish, enforce, and continuously improve CMDB governance policies, standards, stewardship models, CI ownership requirements, and lifecycle management controls.
• Support audit, regulatory, compliance, and internal control requirements, including SOX and PCI initiatives related to CMDB, Discovery, and Service Mapping.
• Align CMDB processes and data with Incident, Problem, Change, Request, and Event Management processes to support impact analysis, risk assessment, operational resilience, and service management effectiveness.
• Provide CMDB expertise and guidance for service mapping, impact analysis, change planning, CAB reviews, risk assessments, and operational decision-making.
• Partner with architecture, infrastructure, cloud, security, application, and IT operations teams to onboard new technologies, services, and environments into the CMDB using appropriate CI models and relationships.
• Support incident, problem, and change management activities related to CMDB issues, conduct root cause analysis, and implement permanent corrective actions for recurring data quality problems.
• Provide technical leadership, mentorship, training, and oversight to engineers, analysts, and contributing teams to ensure adherence to CMDB standards, governance requirements, and best practices.
• Create and maintain comprehensive CMDB documentation, including data models, standards, governance guidelines, runbooks, architecture diagrams, integration specifications, and operational procedures.
• Stay current on ServiceNow, CMDB, Discovery, and Service Mapping capabilities, leveraging new features and methodologies to improve platform maturity and effectiveness.
• Drive enterprise adoption of CMDB best practices and serve as the primary subject matter expert for CMDB strategy, governance, and long-term maturity initiatives.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers