Senior Cloud Support Engineer - (Onsite)

Shuvel Digital; California; On-site; USD 120,000 - 150,000; Full time

Job summary

A leading company is looking for a Senior Cloud Support Engineer to provide expert-level technical support for AWS infrastructure. This role involves incident management, root cause analysis, and automation, ensuring the stability and scalability of cloud systems. The ideal candidate will have extensive experience in technical support, strong scripting skills, and relevant certifications. Join a dynamic team focused on operational excellence and continuous improvement.

Qualifications

• 10+ years of technical support experience in enterprise environments.
• Strong expertise in monitoring tools and scripting for automation.

Responsibilities

• Resolve complex technical incidents related to AWS infrastructure.
• Monitor system health and automate operational tasks.

Skills

AWS

Python

PowerShell

Bash

Problem Solving

Communication

Education

AWS Solutions Architect

Certified Kubernetes Administrator

Tools

Datadog

Prometheus

AWS CloudWatch

Splunk

ServiceNow

Job description

Our client is seeking a Sr Cloud Support Engineer - Onsite @ San Antonio, TX OR Irvine, CA. You seem to have a rock-solid profile and your overall background seems to be a great match for the position.

Please review the below details for clarity on the position description.

Duration : Long Term Contract

Experience Level : Senior (10+ years)

Certifications : AWS Solutions Architect

Job Description : As a Senior Support Engineer in the Cloud Operations team, you will provide expert-level technical support for mission-critical systems and applications while ensuring the stability, reliability, and scalability of cloud infrastructure. You will play a key role in incident management, root cause analysis, automation, and continuous improvement, leveraging SRE principles and cloud best practices to drive operational excellence.

Key Responsibilities :

• Resolve complex technical incidents related to AWS infrastructure, networking, and applications within SLA targets.
• Perform root cause analysis (RCA) and implement long-term solutions to prevent recurring issues.
• Monitor system health using Datadog, Prometheus, AWS CloudWatch, and Splunk, responding proactively to alerts.
• Automate operational tasks and incident response using Python, PowerShell, or Bash scripting.
• Optimize AWS resources, configurations, and cost efficiency, ensuring reliability and security.
• Collaborate with DevOps and engineering teams to enhance CI / CD pipelines and automate deployments.
• Maintain operational runbooks, SOPs, and knowledge base articles for efficient troubleshooting.
• Mentor junior engineers and drive continuous service improvement through SRE best practices.

Qualifications :

• 10+ years of technical support experience in enterprise environments.
• AWS Solutions Architect or Certified Kubernetes Administrator (CKA) certification required.
• Strong expertise in monitoring tools (Datadog, Nagios, Prometheus, AWS CloudWatch, Splunk).
• Proficiency in scripting and automation (Python, PowerShell, Bash).
• Experience with cloud networking, security, IAM policies, and infrastructure optimization.
• Familiarity with CI / CD pipelines, DevOps methodologies, and infrastructure as code (Terraform, CloudFormation).
• Hands-on experience with ServiceNow or similar ITSM platforms.
• Strong analytical thinking and problem-solving skills with a proactive mindset.
• Excellent communication skills and ability to collaborate effectively across teams.

I would love to connect and explore this opportunity. Please call / email me at your earliest convenience or suggest a time when we can powwow.

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