Senior Product Support Engineer

ST Engineering MRAS; Maryland; On-site; USD 92,000 - 139,000; Full time

Job summary

A leading company is seeking a Sr. Product Support Engineer to provide technical support for nacelle components, ensuring operational success and fleet reliability. The role involves troubleshooting, technical writing, and customer communication, with opportunities for skill development in a dynamic environment. Candidates should have a degree in Mechanical or Aerospace Engineering and significant experience in technical support.

Benefits

Health Coverage

401k

Onsite Gym

Educational Assistance

Life Insurance

Paid Time Off

Qualifications

• At least 5 years of experience in engineering or technical customer support.
• Legal authorization to work in the U.S.; no visa sponsorship provided.

Responsibilities

• Provide technical support for maintenance and repair of nacelle systems hardware.
• Identify and resolve in-service issues, participate in root cause investigations.
• Document technical data and collaborate with airlines to optimize maintenance.

Skills

Leadership

Communication

Problem Solving

Education

Bachelor’s Degree in Mechanical or Aerospace Engineering

Job description

Job Description: Sr. Product Support Engineer @ ST Engineering MRAS

Overview: As the Sr. Product Support Engineer (PSE), you will provide technical support for customers of ST Engineering Middle River Aerostructure Systems’ (MRAS) nacelle components, ensuring customer operational success, fleet reliability, and product safety of flight. This role offers opportunities to develop skills in technical support, troubleshooting, technical writing, and customer communication, along with hardware ownership for current and future products.

About Us: At MRAS, we work on advanced technologies supporting global customers daily. We manufacture complex aerostructures and utilize cutting-edge digital technologies in composite design and manufacturing. We are expanding our maintenance, repair, and overhaul (MRO) capabilities leveraging our extensive nacelle portfolio and materials expertise.

Responsibilities:

• Provide technical support for the maintenance and repair of composites, metallic components, and nacelle systems hardware.
• Identify and resolve top in-service issues, participate in root cause investigations, and develop long-term design solutions.
• Communicate status updates through presentations and reviews.
• Document technical data, support reliability metrics, and collaborate with airlines, shops, and suppliers to optimize maintenance and reduce costs.
• Contribute to continuous product improvement and ensure technical publications' accuracy.

Qualifications:

• Bachelor’s Degree in Mechanical or Aerospace Engineering.
• At least 5 years of experience in engineering or technical customer support.
• Legal authorization to work in the U.S.; no visa sponsorship provided.

Desired Skills:

• Leadership and influence skills.
• Deep understanding of nacelle hardware and aviation engineering.
• Excellent communication and problem-solving skills.
• Ability to work independently and in teams across functions.

Compensation & Benefits: Estimated salary range: $92,000 - $138,100 annually. Benefits include health coverage, 401k, onsite gym, educational assistance, life insurance, and paid time off.

Additional Info: Employment contingent on background and drug screening. ST Engineering values diversity and inclusion, providing accommodations for applicants with disabilities.

Job Details:

• Level: Mid-Senior
• Type: Full-time
• Functions: Manufacturing, Engineering, Product Management