Senior Cloud Support Engineer

Körber Pharma Packaging AG; Apex, Northern (NC, KY); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health insurance

401k

Job summary

Körber Pharma Packaging AG is seeking a Cloud Operations Engineer to support SaaS systems and drive operational excellence. You will collaborate with global teams across time zones, support deployments, and ensure security and regulatory compliance in a pharma-focused environment.

You will work closely with development and TechOps teams to automate day-to-day cloud operations, optimize releases, and maintain strong KPI/OLA metrics for multiple customer accounts in the US market.

Qualifications

• BS degree in Computer Science, Information Technology, or equivalent.
• Minimum 5 years of experience in a similar role.
• Hands-on experience with major cloud platforms (AWS, GCP, Azure).
• Experience with Jira and ServiceNow.
• Expert understanding of containerization, AWS, and Azure.
• Experience in regulated environments (GMP).
• Strong API and software integrations knowledge.
• Preferred MES and/or PAS-X knowledge.
• Ability to coordinate global projects across levels.
• Collaborative, inclusion-driven team player with global teams experience.
• Understanding of software release processes and SaaS deployments.
• IT fundamentals: Linux, TCP/IP, VPN, Routing, Firewall.

Responsibilities

• Operate SaaS systems and ensure high service levels for customers.
• Respond to tickets and maintain SLA/OLA metrics.
• Perform documented installations of customer and internal systems.
• Provide best practice recommendations to customers.
• Enforce security principles for safe solutions.
• Collaborate with DevOps and SaaS teams on releases and testing.
• Drive continuous service improvements and automation at scale.

Skills

AWS

GCP

Azure

DevOps

Jira

ServiceNow

APIs

SaaS

Linux

Networking

Education

Bachelor's degree in CS/IT

Tools

Jira

ServiceNow

Kubernetes

Docker

Terraform

Job description

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Pioneer your career! Körber is the home for passionate people who innovate, collaborate and love what they do. Entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their skills and reach their full potential. We combine our strong heritage with our understanding for local specifics and a global mindset to bring people together and create valuable solutions for our customers. We aim for being the first to do the right thing at the right time.

Join the home for entrepreneurs!

The Cloud Operations Engineer is a key contributor to operations and support for internal and external software as a service systems in a customer facing role. You will work closely with the software development and other TechOps teams to operationalize new releases and continuously optimize and automate day to day cloud operations activities. As representative of the TechOps team you will work closely with the cloud operations peers, deployment and SaaS development teams across all levels to resolve complex customer challenges. You will be responsible to ensure SLA/OLA compliance across multiple customer accounts and responsive to tickets and planned maintenance activities.

Your role in our team

• You will work as part of a global team across time zones ensure SaaS operations and high level of service for SaaS customers in the pharma and life sciences industry.
• You will answer customer tickets and requests to ensure high quality software as a service operations ensuring KPIs and OLA/SLA metrics are met.
• You will execute documented and qualified installations of customer and internal systems
• You will provide best practices knowledge and recommendations to customers
• You will enforce security principles and guidelines to provide safe and secure solutions.
• You will work with software development teams on DevOps and operations items related to release testing and operationalizing new versions.
• You will drive continuous service improvements and automation at scale

Your profile

• You have a B.S. degree inComputer science, Information TEchnology, or equivalent.
• You have a minimun of 5 years of experince in similar role
• You have hands on experience with major platforms (AWS, GCP, Azure Cloud).
• Yuo have experience working with Jira and ServiceNow.
• You have expert understanding of containerization, AWS, AZURE and SaaS
• You have expertise in regulated environments i.e. GMP
• You have strong understanding of API and background in software integrations
• You have preferred knowledge and experience with MES and/or PAS-X
• You have the ability to coordinate global projects across various levels
• You are collaborative and inclusion driven team player
• You have experience working with global teams across various times zones
• You have experience with knowledge management
• You have understanding of software release processes and SaaS deployments
• You have expert IT knowledge required (Linux, TCP/IP, VPN, Routing, Firewall)
• You have strong communication skills.
• Modern work environment with open culture towards improvements and new ideas
• Global operating company with a wide customer basis and a growing business
• International cooperation within group-expert network to implement corporate wide concept
• Working in a team who is focusing on meeting or exceeding customer requirements
• Attractive compensation package including health insurance and 401k

Equal employeropportunity

We are an Equal Opportunity Employer and are committed to ensuring equal employment opportunity to all applicants. All hires to our team are based on qualifications, merit, and business needs. It is our policy to give equal employment opportunities to all qualified persons without regard to legally protected characteristics, or any other consideration made unlawful by applicable federal, state/provincial, and/or local law.

Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience, please contact us via [e-mail]. We work with selected partners and therefore ask recruitment consultancies to refrain from contacting us by mail or telephone.

Disclaimer: The duties listed above are intended only as representation of the essential functions of this position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job advertisement does not constitute an employment agreement between the employer and employee and is subject to change at the sole discretion of the employer. Nothing in this document alters an employee’s at-will employment status. Please note that the salary information is a general guideline only. Individual compensation will be determined by various factors such as scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applications must be submitted via our career site.

Applicants must be legally authorized to work for ANY employer in the U.S., this position is not eligible for Visa Sponsorship.

#LI-FD1

We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status. You can find out more about our culture here Culture at Körber - it's worth taking a look!

We are committed to providing an accessible working environment. Applications from people with a recognized disability under German law, including people with severe disabilities or equivalent status, are expressly welcome. We would appreciate it if you could voluntarily indicate this directly in your CV or cover letter so that we can support you as effectively as possible throughout the process. You can find out more about the work of our representative body for people with severe disabilities here. They are happy to answer any confidential questions you may have in advance.

If you have any questions or technical problems, please send us an e-mail to [e-mail] .

Francelys De Leon is the responsible person for this job advertisement. We work with permanent partners and therefore ask recruitment consultants to refrain from contacting us by e-mail or telephone.

Körber is a global technology company for intelligent manufacturing and supply chain solutions. As a reliable innovation partner, Körber turns entrepreneurial thinking into customer success by providing leading technology to fuel what's next - from end-to-end pharma production and advanced supply chain solutions to high-tech machinery and process equipment. Körber combines deep domain expertise with integrated hardware, software, and digital services, to help customers take the next step.

The Business Area Pharmais part of Körber, a global technology company for intelligent manufacturing and supply chain solutions.