Senior Cloud SRE — Hybrid/Remote, Reliability & Scale

NICE; United States; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

NICE-FLEX hybrid

Job summary

NICE is seeking a seasoned Platform Reliability Engineer to monitor and manage production environments, build automation, and improve reliability across a suite of distributed applications. You will partner with development teams to enhance services, implement scalable design decisions, and drive efficient capacity planning.

Responsibilities include incident management, performance tuning, and creating sustainable systems through automation.

Qualifications

• 3–6 years of experience in a similar role focusing on systems engineering, automation and reliability.
• Proficiency in at least one programming language (e.g., Python, Go, Java, C#) and scripting (e.g., Bash, PowerShell).
• Deep understanding of cloud platforms (AWS) and services (EC2, ECS, Lambda, DynamoDB).
• Experience with infrastructure as code tools (CloudFormation, Terraform).
• Strong CI/CD knowledge and experience with Jenkins, GitLab CI/CD or CircleCI.
• Solid containerization knowledge (Docker, Kubernetes) and microservices.
• Experience with monitoring/observability tools (Prometheus, Grafana, ELK, CloudWatch).
• Experience with incident management and postmortems in cross-functional teams.

Responsibilities

• Run production environment by monitoring availability and system health.
• Build software and systems to manage platform infrastructure and applications.
• Improve reliability, quality, and time-to-market of software solutions.
• Measure and optimize system performance and drive innovation to meet customer needs.
• Provide primary operational support and engineering for distributed applications.

Skills

Python

Go

Java

C#

Bash

PowerShell

AWS

Terraform

CloudFormation

CI/CD

Jenkins

GitLab CI/CD

CircleCI

Docker

Kubernetes

Prometheus

Grafana

ELK stack

CloudWatch

Tools

CloudFormation

Terraform

Jenkins

GitLab CI/CD

CircleCI

Ansible

Puppet

Chef

Job description

NICE is seeking a seasoned Platform Reliability Engineer to monitor and manage production environments, build automation, and improve reliability across a suite of distributed applications. You will partner with development teams to enhance services, implement scalable design decisions, and drive efficient capacity planning.

Responsibilities include incident management, performance tuning, and creating sustainable systems through automation.