Senior Cloud Solutions Consultant — Remote (AWS/Connect)

Joinimagine; San Francisco (CA); Hybrid; USD 137,000 - 205,000; Full time

Job summary

Zendesk is hiring a Services Consultant to own end-to-end technical delivery for customers, from requirements gathering to go-live, ensuring solutions align with business goals. You will lead design workshops, produce Technical Design Documents, and configure AWS services in customer accounts including Connect and Lambda.

Collaboration with Solution Architects and Engagement Managers is essential, along with client training and knowledge transfer.

Qualifications

• 3+ years of customer-facing experience, preferably technical support or consulting role.

Responsibilities

• Lead end-to-end technical delivery for customers from requirements gathering to go-live.

Skills

Customer-facing experience

Technical expertise

Problem solving

Python scripting

AWS Lambda

Cross-functional collaboration

Contact center integrations

Tools

Amazon Connect

CloudFormation

DynamoDB

Kinesis

IAM

S3

Job description

Zendesk is hiring a Services Consultant to own end-to-end technical delivery for customers, from requirements gathering to go-live, ensuring solutions align with business goals. You will lead design workshops, produce Technical Design Documents, and configure AWS services in customer accounts including Connect and Lambda.

Collaboration with Solution Architects and Engagement Managers is essential, along with client training and knowledge transfer.