Senior Cloud & Platform Operations Lead

Bain Capital; Boston (MA); On-site; USD 180,000 - 210,000; Full time

Job summary

Bain Capital seeks an experienced Cloud / Platform Operations Manager to lead day-to-day AWS and Kubernetes operations, ensuring reliability, security, and governance of cloud infrastructure. This hands-on leader will drive SLAs, on-call support, and cross‑functional collaboration with engineering and product teams.

The role requires deep Kubernetes and AWS expertise, strong incident leadership, and a track record of delivering scalable platform solutions in production.

Qualifications

• 8+ years in cloud infrastructure or platform operations with ≥2 years in leadership.
• Hands-on experience with production Kubernetes administration and troubleshooting.

Responsibilities

• Own day‑to‑day operations of AWS and Kubernetes environments, ensuring reliability, availability, and performance.
• Provide technical leadership and hands‑on support for complex Kubernetes and cloud infrastructure issues.
• Lead a ticket‑driven support model, prioritizing and ensuring timely fulfillment of internal user requests.
• Establish and enforce SLAs/SLOs for platform support and operational responsiveness.
• Drive a culture of execution, accountability, and customer service within the team.
• Define, implement, and enforce AWS guardrails, IAM policies, and governance frameworks.
• Own the operational health and lifecycle management of production Kubernetes clusters.
• Maintain and troubleshoot Kubernetes control planes, worker nodes, networking, storage, ingress, and workloads.
• Perform cluster administration, upgrades, patching, capacity planning, and performance tuning.
• Ensure robust monitoring, logging, alerting, and incident response.
• Drive operational best practices for cluster reliability, security, and resiliency.
• Partner with application teams to troubleshoot deployment, scaling, networking, and workload issues.
• Participate in rotating after‑hours on‑call schedule to provide operational support for critical production incidents.
• Act as the primary escalation point for AWS and Kubernetes operational issues.
• Lead technical troubleshooting during production incidents and guide the team through resolution.
• Handle and resolve escalations effectively before they reach senior leadership.
• Lead incident response, root‑cause analysis, and post‑incident improvements.
• Build strong communication channels with stakeholders during incidents.
• Lead, coach, and develop a team of cloud/platform engineers with an operational mindset.
• Mentor engineers on Kubernetes operations, AWS best practices, and operational excellence.
• Set clear expectations around ownership, responsiveness, and execution.
• Manage performance, provide feedback, and address gaps in delivery or behavior.
• Foster a culture of accountability, urgency, and continuous improvement.
• Partner with engineering, product, and business teams to support platform needs and unblock users.
• Balance operational workload with longer‑term improvements without compromising service delivery.
• Act as a bridge between users and platform capabilities, ensuring needs are met efficiently.

Skills

People leadership

Incident management

Stakeholder management

Kubernetes operations

AWS governance

Cloud security

Operational excellence

Communication

Team coaching

On-call support

Education

Bachelor’s degree

Tools

Prometheus

Grafana

CloudWatch

Fluent Bit

Job description

Bain Capital seeks an experienced Cloud / Platform Operations Manager to lead day-to-day AWS and Kubernetes operations, ensuring reliability, security, and governance of cloud infrastructure. This hands-on leader will drive SLAs, on-call support, and cross‑functional collaboration with engineering and product teams.

The role requires deep Kubernetes and AWS expertise, strong incident leadership, and a track record of delivering scalable platform solutions in production.