Sr. Cloud Engineer New United States (Remote)

Align Communications, Inc.; Chicago (IL); Remote; USD 90,000 - 115,000; Full time

Job summary

Align Communications, Inc. is looking for a Sr. Cloud Engineer to join their Managed Services team in Chicago. The ideal candidate will have substantial experience in Microsoft technologies, especially Azure AD and Office 365. This remote role requires strong technical and communication skills, with responsibilities including advanced administration, troubleshooting, and client support. Join a dynamic team within a premier global provider of technology solutions.

Qualifications

• 5–8+ years of experience in managing and supporting Microsoft Entra ID and distributed systems.
• Strong knowledge of Windows Server, Active Directory, DNS, and DHCP.
• Hands-on experience with Azure Virtual Desktop and Exchange Online.

Responsibilities

• Provide advanced administration and support for Office 365 and Azure AD.
• Act as a Level 3 escalation point for technical issues.
• Collaborate to improve cloud infrastructure.

Skills

Microsoft Windows-based systems administration

Azure AD

Office 365

Microsoft Cloud App Security

Networking concepts

Communication skills

Job description

Is technology your passion? Do you want to work with smart, forward-thinking individuals? Do you want to grow in career you love?

At Align, our professionals are the key to our success. We don’t just hire talent, we invest in exceptional people who are forward-thinking, results-driven, and passionate about what they do. We’re a group of tech-savvy professionals who are motivated by making an impact. Our culture is one of unbounded opportunity that celebrates the passions, skills and ideas of our team—work hard, play hard, be smart!

We believe great communities lead to great companies. That’s why we offer a dynamic workplace where you feel inspired, engaged and innovative. We offer professionals opportunities to train in the leading technologies, make an impact within the industry and acquire valuable new skills whether on client sites or in one of our regional offices.

Position Overview

A lign is seeking a skilled and motivated Sr. Cloud Engineer to join our expanding Managed Services team. The ideal candidate will bring 5 to 8+ years of relevant experience, particularly in managing and supporting Microsoft Entra ID (Azure AD) and distributed systems. This role is instrumental in the administration, implementation, and ongoing support of Microsoft-based infrastructures, with a primary focus on Office 365, Microsoft 365, and Azure.

As a Sr. Cloud Engineer, you’ll collaborate with our IT Service Desk to resolve complex technical issues, contribute to client onboarding processes, and deliver white-glove VIP support. You'll also play a key role in training new clients and maintaining a stable, secure IT environment.

• This is a remote position. We are currently hiring candidates who reside in the following states: Arizona, California, Florida, Georgia, Illinois, Maryland, Massachusetts, Michigan, Missouri, North Carolina, New Hampshire, Ohio, Oregon, Pennsylvania, Texas, Utah, Virginia, Washington, and Wisconsin.
• You will be required to participate in a rotational on-call schedule that includes overnights and weekends
• This is a full-time position offering full benefits, a salary in the $90K to $115K range (commensurate with experience), paid training, and performance-based bonuses

Responsibilities

• Provide advanced administration and support for Office 365, Microsoft 365, and Entra ID (Azure AD)
• Act as a Level 3 escalation for the IT Service Desk, resolving complex technical issues
• Collaborate with Cloud Engineers and Architects to support and improve cloud infrastructure
• Proficient in the deployment and management of Azure Virtual Desktop
• Troubleshoot and manage Azure MFA, Conditional Access policies, and Exchange Online configurations
• Assist with onboarding activities including technical assessments and new client training
• Ensure accurate and thorough documentation of systems, procedures, and policies
• Address post-project support tickets escalated by Level 2 and Level 3 operations teams
• Maintain infrastructure integrity through proactive maintenance and compliance efforts
• Leads or assists with client disaster recovery tests and associated documentation

Required Qualifications

• 5–8+ years of experience in Microsoft Windows-based systems administration and support
• Strong knowledge of Windows Server, Active Directory, Group Policies, DNS, DHCP, and IIS
• Hands-on experience managing and troubleshooting Office 365 and Azure AD
• Experience with Azure AD Connect, hybrid environments, and access management
• Proficiency with Exchange Online, including mail flow rules and retention policies
• Working knowledge of Microsoft Cloud App Security, including alert response and configuration
• Familiarity with the configuration and management of endpoints via Microsoft Intune
• Experience with multi-site Active Directory environments
• Exposure to diverse hardware platforms (e.g., Cisco, Dell, IBM, HP, blade servers)
• Solid understanding of core networking concepts and services (TCP/IP, DHCP/DNS, IIS)
• Experience with file sharing technologies such as Azure Storage Accounts, Azure File shares, and DFS
• Experience with the deployment and configuration of Azure Virtual Desktop
• Excellent communication skills, with the ability to translate complex technical concepts to various business units
• Self-motivated, with the willingness to go the extra mile

Preferred Qualifications

• Knowledge of security policies, compliance standards, and server hardening best practices
• Background in documenting builds, configurations, and support processes
• Microsoft certifications (e.g., Azure Administrative Associate, AZ-104, Azure Solutions Architect, AZ-305) are a plus

Align is a premier global provider of technology infrastructure solutions.

Align specializes in designing and deploying technology infrastructure solutions from the desktop to the data center as well as providing managed IT services for clients.

Our professional services team, which includes Workplace Technology , Data Center Solutions and Migrations & Cloud provide strategic consulting, design, project management, engineering, implementation and support. Our best-in-class Managed Services team provides IT services and cybersecurity advisory for clients within the Alternative Investment industry. Align is a Microsoft Tier 1 Cloud Solutions Provider (CSP) and Gold Partner.

Our client centric approach and passion for driving IT innovation has enabled us to provide tailored solutions and business transformations for over three decades. Leading firms have relied on Align to provide forward-thinking technology strategies that support their current and future business needs.

Our teams have flawless track records of delivering technical solutions and have established long-standing relationships with an impressive client list of both Global 1000 and SMB clients. We work across a diverse list of industries including financial services, life sciences (pharmaceutical and health care), retail, technology, media and telecommunications.

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