Senior Cloud Operations Engineer - Night shift 10PM to 6AM

nice; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

NICE is seeking a Full Stack Cloud Operations Engineer for night shift to safeguard our cloud and datacenter infrastructure across Windows, Linux, and AWS. You will monitor production systems, drive reliability, and support enterprise-scale environments worldwide.

You will routinely manage AWS resources, coordinate incident response, and contribute to ongoing improvements in operational processes while collaborating with cross-functional teams in a fast-paced, global setting.

Qualifications

• Experience managing production infrastructure and global cloud/datacenter environments.
• Must be proficient with AWS and multi-OS administration.
• Ability to monitor, resolve incidents, and implement process improvements.

Responsibilities

• Maintain, monitor, and support a production infrastructure environment
• Administration of AWS environment and resources
• Supports multiple systems or applications of medium to high complexity
• Follows defined procedures to monitor systems and resolve issues
• Analyzes and reports on operational metrics to understand performance and ensure success in process improvements
• Manage DNS, FTP, IIS and Application environments
• Participate in an On-Call rotation
• Communicates events to stakeholders, teams, and leadership
• Work with cabling, racking, and other tasks in Physical Data Centers (Some Travel May)

Skills

Cloud operations

AWS

Linux administration

Windows administration

Monitoring

On-call

Incident management

Tools

AWS

VMware

Windows

Linux

IIS

DNS

FTP

Job description

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.

Full Stack Cloud Operations Engineer Night shift 10 PM to 6 AM

At NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? As a Full Stack Cloud Operations Engineer, you will play a critical role in ensuring the security, reliability, availability, and performance of NICE's cloud and datacenter infrastructure.

Working across Windows, Linux, AWS, VMware, and physical compute environments, you will support business-critical production systems that power our global operations. You will proactively monitor infrastructure, resolve incidents, optimize system performance, and contribute to the continuous improvement of operational processes. This role offers the opportunity to work across modern cloud technologies and enterprise-scale infrastructure while helping maintain a secure and highly available environment.

How will you make an impact?

• Maintain, monitor, and support a production infrastructure environment
• Administration of AWS environment and resources
• Supports multiple systems or applications of medium to high complexity
• Follows defined procedures to monitor systems and resolve issues
• Analyzes and reports on operational metrics to understand performance and ensure success in process improvements
• Manage DNS, FTP, IIS and Application environments
• Participate in an On-Call rotation
• Communicates events to stakeholders, teams, and leadership
• Work with cabling, racking, and other tasks in Physical Data Centers (Some Travel May)