Senior Cloud Operations Engineer (Hybrid)

Allocore; Mechanicsburg (Cumberland County); On-site; USD 140,000 - 180,000; Full time

Benefits offered by this job

Hybrid work options

Competitive salary and bonuses

Health plans including dental & vision

Unlimited PTO and company holidays

On-site 3 days/week at Mechanicsburg

Job summary

Allocore is seeking a Senior Cloud Operations Engineer to strengthen our cloud infrastructure, security, and reliability. You will plan maintenance, upgrades, migrations, and incidents across AWS deployments, collaborating with cloud engineering and security teams to ensure high availability and performance.

You will mentor Cloud Operations Specialists, lead deployment of code and major releases, implement repeatable runbooks, improve observability with Datadog/Sentry, and drive automation while

Qualifications

• U.S. citizenship and eligibility for Public Trust clearance.
• 4 years in IT with 2 years AWS hands-on experience.
• Bachelor’s degree; additional 2 years experience may substitute.
• Willing to work outside business hours for deployments.

Responsibilities

• Plan and execute maintenance, upgrades, and migrations on cloud infra.
• Mentor Cloud Operations Specialists and develop runbooks.
• Respond to incidents with proactive communication and RCA.
• Collaborate with cloud architects to implement scalable cloud solutions.
• Deploy code, hotfixes, and major releases with teams.
• Maintain security guidelines and observability improvements.
• Provide training on cloud-based solutions.

Skills

AWS

Jira

Linux

SaaS

Terraform

CloudFormation

Docker

Kubernetes

GitHub

Incident Management

Education

Bachelor's degree

Tools

Terraform

CloudFormation

Elastic Kubernetes Service

Docker

GitHub

Jira

Job description

Allocore powers the leading government loans, grants, and fraud prevention programs with a unified cloud-based platform built for efficiency and security.Our advanced solutions power the largest and most complex government loan and grant programs, streamlining workflows and integrating proven technologies to handle high-volume financial processes with speed and precision. Every day, we’re enabling government agencies to deliver critical financial resources to those who need them most—quickly and efficiently.At Allocore, our culture is built on three core values—Urgency, Collaboration, and Commitment—which shape how we work, innovate, and support one another. Joining Allocore means being part of a mission-driven team that values innovation, collaboration, and a commitment to excellence. If you thrive in high-pressure environments where urgency meets creativity and where every challenge is an opportunity to create impact, then continue reading....

We are seeking a Senior CloudOperationsEngineer whowillleveragea strong understanding of the organization’s cloud infrastructure, operational processes, and engineering best practices tohelpensure our platforms remain secure,highly available, and efficient. Withyourexperience supporting and evolving cloud environments, you willplan andexecute maintenance activities, infrastructure upgrades, and migrations to updated architectures, while partnering closely with thecloudengineeringteam on more advanced operational and engineering initiativesto improvereliability, automation, observability, and operational excellence.

You will contribute towards providing high quality,timelysupport to both internal and external users of our platforms. While you will directly respond to and resolve some tickets submitted by the rest of the organization and contacts from third parties for issues and requests associated with our cloud infrastructure, you will play an important role in coordinating, guiding, and mentoring the Cloud Operations Specialist(s) to accomplish the bulk of this work. Your efforts todevelopthe Cloud Operations Specialist(s)by providing technical direction, escalation handling, systemic improvements, andrepeatable processes/runbookswillensure efficient support and maintenance operations, helping the team scale asadditionalprojects and customersare added in the future.

You will perform code deployments, hotfixes, and major releases in collaboration with the operations and development teams, working to improve reliability and repeatability. You will alsoassistin responding to production incidents and outages, providing clear, proactive communication while they are occurring and effective reporting after resolution,contributing to root-cause analysis and follow-up remediation. Your work will be closely coordinated with thecloud anddataengineeringteams.

As cloud operations involve not justmaintainingservers but also working with serverless applications in the cloud, some coding and development may be needed. In this role, you will support all aspects of our build and AWS deployment environments, including scaling, provisioning, monitoring, and automation.

Key Responsibilities

• Planning and executingmaintenance activities,upgrades, and migrationson our cloud infrastructure to keep our platforms secure,highly available, and aligned with best practices.
• Coordinating, guiding, and mentoring the Cloud Operations Specialist(s)by providing technical direction,establishingrepeatable processes/runbooks, and ensuring efficient support and maintenance operations, helping the team scale asadditionalprojects and customers are added in the future.
• Participating in support and request fulfillment related to cloud infrastructure, with a focus on escalation handling, complex troubleshooting, and systemic improvements to reduce recurring issues.
• Working closely with cloud architects and engineers toidentify, implement, and operationalizeoptimalcloud-based solutions for our customers, including assisting with engineering efforts whereappropriate (e.g.automation, infrastructure improvements,andreliability enhancements).
• Performing code deployments, hotfixes, and major releases in collaboration with the operations and development teams, working to improve reliability and repeatability.
• Responding to production incidents and outages, providing clear, proactive communication while they are occurring and effective reporting after resolution, contributing to root-cause analysis and follow-up remediation.
• Followingapplicable security guidelines and best practicesto perform effective ongoing management of cloud environments.
• Optimizingobservability frameworks (e.g.Datadog,Sentry)to driveautomation of detection, alerting, and remediation workflows.
• Educatingother teamsoncloud-based solutionsandproviding associated training asrequired.
• Employing exceptional problem-solving skills, with the ability to troubleshoot issues before they snowball intomore significantproblems.
• Helping tobuildhighly availableweb services in the cloud.
• Introducinginnovative ideas and technologies so that we can stay on thecutting edge.
• Communicatingtechnical information to both developers and business stakeholders.

Qualifications

• U.S. citizenship is required. Must be eligible to obtain and maintain a Public Trust clearance.
• 4years of experience in IT, with at least 2 years of hands-on AWS experience
• Bachelor’sdegree(additional2 years of relevant experience can be substituted for a degree)
• Flexibility to work outside business hours for code deployments and maintenance activities as needed.

Preferred Qualifications

• Degree in Computer Science,Engineering, or IT
• AWS Certified Solutions Architect – Associate and/or AWS CertifiedCloudOpsEngineer – Associate certifications
• 2+years of experience withsystems administration and support in AWS
• 2+ yearsof experience providing enterprise Linux-based systems administration
• 2+ years of experience in a SaaS environment
• 1+ year of experience with Terraform or CloudFormation,Elastic Kubernetes Service,Docker, and GitHub
• 1+ year of experience with Incident Management and Response
• 1+ year of experience with Jira
• Local to Mechanicsburg HQ and in the office 3days a week

Why Allocore

• Work on high-impact systems that support critical government programs
• Be part of a growing company where you can shape both product and engineering culture
• Collaborative, mission-driven team with startup energy
• Opportunity to build and scale a platform from the ground up

Benefits:

• Competitive salary and performance-based bonuses
• Comprehensive health plans to choose from. FREEdental &FREE visionplans
• Flexible work hours and hybrid work options
• Unlimited PTO and company holidays
• Collaborative and inclusive work environment with a diverse team

Texting Privacy Policy and Information:

• Message type: Informational; you will receive text messages regarding your application and potentially regarding interview scheduling.
• No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
• Message frequency will vary depending on the application process.
• Msg & data rates may apply.
• OPT out at any time by texting "Stop".

Allocore is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate our employees' unique differences because that drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.