Senior Cloud Operations Engineer

Remote; San Francisco (CA); Remote; USD 170,000 - 210,000; Full time

Job summary

Dragos is seeking an experienced Senior Cloud Operations Engineer to own the operational health of the customer cloud fleet across Azure, AWS, and GCP—both Dragos-managed and customer-managed environments. This remote-first role emphasizes automation, infrastructure-as-code, and fleet reliability.

You will drive onboarding, configuration, upgrades, and offboarding; build Terraform-based provisioning; manage patching, drift detection, and RBAC across tenants; and ensure robust observability with

Qualifications

• 4+ years of hands-on cloud operations across Azure, AWS, or GCP.
• Cybersecurity experience and strong IaC mindset.
• Proficiency with Terraform for infrastructure provisioning.
• Experience operating cloud environments at scale with patching and drift detection.
• Hands-on with multi-tenant cloud architectures and customer-facing environments.
• Solid knowledge of cloud networking (VPCs/VNets, DNS, firewalls, etc.).
• Experience with IAM roles, policies, federation, and SSO across providers.
• Proficiency with Datadog for monitoring and dashboards.
• On-call rotation experience and incident response.
• SRE practices: SLOs, error budgets, runbooks, post-incident reviews.
• Scripting in Python and/or Bash; strong communication skills.
• Familiarity with FedRAMP, SOC2, NIST CSF audits.

Responsibilities

• Operate, maintain, and improve the Dragos cloud fleet across Azure, AWS, and GCP.
• Own the full customer environment lifecycle — onboarding, configuration, upgrades, and off boarding.
• Build and maintain Terraform-based infrastructure-as-code for provisioning and standardization.
• Manage fleet health, drift detection, patching, and version lifecycle at scale.
• Design multi-tenant isolation patterns, RBAC, and cross-account access controls.
• Configure and maintain cloud networking components (VPCs, DNS, firewalls, etc.).
• Manage cloud-to-OT/on-prem connectivity for customer environments.
• Implement IAM, secrets management, and compliance posture across providers.
• Build and maintain Datadog observability — monitors, dashboards, pipelines, and SLOs.
• Participate in an on-call rotation (PagerDuty) for the cloud fleet and incident response.
• Drive SRE practices: define SLOs, manage error budgets, runbooks, post-incident reviews.
• Support audit and compliance activities and evidence collection.
• Identify and eliminate toil through automation and process improvement.

Skills

Cloud operations

Terraform

Datadog monitoring

SRE practices

Python/Bash scripting

Cloud networking

IAM & security

On-call experience

Multi-tenant architectures

Communication & collaboration

Tools

Terraform

Datadog

GitHub Actions

HashiCorp Vault (or similar)

Cloud platforms: AWS, Azure, GCP

Job description

Defining the future of work & living globally

At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are immediately at risk. We are the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand what is at stake. Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place.

About the Role

We are seeking an experienced Senior Cloud Operations Engineer to join our Cloud Skill Community. This role owns the operational health of the Dragos customer cloud fleet across Azure, AWS, and GCP -- both Dragos-managed and customer-managed environments. You will drive fleet reliability, deployment automation, and day-to-day operations at scale, bringing a strong infrastructure-as-code mindset and a bias toward automation and repeatability.

Responsibilities

• Operate, maintain, and improve the Dragos cloud fleet across Azure, AWS, and GCP
• Own the full customer environment lifecycle -- onboarding, configuration, upgrades, and off boarding
• Build and maintain Terraform-based infrastructure-as-code for customer environment provisioning and fleet standardization
• Manage fleet health, drift detection, patching, and version lifecycle management at customer scale
• Design and enforce multi-tenant isolation patterns -- blast radius containment, RBAC at scale, and cross-account access controls
• Configure and maintain cloud networking components across all three providers (VPCs/VNets, peering, transit gateways, DNS, firewalls, load balancers)
• Manage cloud-to-OT/on-prem connectivity for customer environments
• Implement and maintain IAM, secrets management, and compliance posture across cloud providers
• Build and maintain Datadog observability -- monitors, dashboards, log pipelines, and SLOs
• Participate in an on-call rotation (PagerDuty) for the Dragos cloud fleet -- triage, respond to, and resolve production incidents across customer environments
• Drive SRE practices: define SLOs, manage error budgets, maintain runbooks, and lead post-incident reviews
• Support audit and compliance activities including evidence collection for FedRAMP, SOC2, and customer-specific requirements
• Identify and eliminate toil through automation and process improvement

Qualifications

• 4+ years of hands-on cloud operations experience across one or more of Azure, AWS, or GCP
• Cybersecurity Experience
• Strong proficiency with Terraform for infrastructure-as-code (primary IaC tool at Dragos)
• Experience operating cloud environments at scale -- fleet management, patching, upgrades, drift detection
• Hands-on experience with multi-tenant cloud architectures and customer-facing environment management
• Solid knowledge of cloud networking: VPCs/VNets, peering, transit gateways, DNS, firewalls, and hybrid connectivity
• Experience with IAM across AWS, Azure Entra ID, and/or GCP -- roles, policies, federation, SSO
• Proficiency with Datadog for monitoring, alerting, dashboards, and log pipelines
• Comfort with on-call responsibilities -- this role participates in a PagerDuty rotation for the customer cloud fleet
• Experience with SRE practices: SLO definition, error budget management, incident response, and blameless post-mortems
• Strong scripting skills in Python and/or Bash
• Familiarity with compliance frameworks (FedRAMP, SOC2, NIST CSF) and audit evidence collection
• Strong ownership mindset and accountability for production stability
• Excellent communication, documentation, and collaboration skills

Preferred Qualifications

• Experience with all three major cloud providers: Azure, AWS, and GCP
• Experience managing cloud environments for external customers (customer-managed and vendor-managed models)
• Familiarity with cloud-to-OT/ICS network connectivity and segmentation
• Experience with secrets management tooling: HashiCorp Vault, AWS Secrets Manager, Azure Key Vault, GCP Secret Manager
• Experience with cloud-native fleet tools: AWS Systems Manager, Azure Arc, GCP Fleet Management
• Proficiency with policy-as-code tools (OPA, Sentinel, AWS SCPs, Azure Policy)
• Experience with FinOps practices and cloud cost optimization
• Familiarity with Cloud Security Posture Management (CSPM) tooling
• Experience with CI/CD pipeline authoring (GitHub Actions)
• Passion for automation and continuously improving operational efficiency