Senior Cloud Native Consultant & Kubernetes Customer Success

Kubermatic GmbH; Union (NJ); Hybrid; USD 78,000 - 123,000; Full time

Benefits offered by this job

Remote-friendly culture

Flexible work hours

Flat hierarchy

Professional development & conferences

Open-source contributions

Team events & hackathons

On-site Hamburg office access

Job summary

Kubermatic GmbH is seeking a Senior Cloud Native Consultant to serve as the technical bridge between our Kubernetes platform and customers in a remote-first, Hamburg-based setup. You will guide onboarding, drive optimization, and support customers across multi-cloud environments.

You will combine deep Kubernetes expertise with strong communication to empower users, resolve issues, and influence product direction. Flexible hours and global collaboration are offered.

Qualifications

• 3+ years in a customer-facing technical role (e.g., Customer Success Engineer, Pre-Sales, Cloud Native Consultant).
• Hands-on Kubernetes and container orchestration experience.
• Proficiency with cloud-native tools (Helm, Prometheus, Grafana, Istio) and cloud infra (AWS/Azure/GCP).
• Experience with Linux, DevOps practices, and automation (Terraform, Ansible).
• Strong troubleshooting skills and ability to think under pressure.
• Excellent communication, able to explain technical concepts clearly.
• Customer-focused mindset and helping users succeed.

Responsibilities

• Onboard and guide new customers through deployment, integration, and configuration of Kubermatic's Kubernetes platform.
• Act as a technical advisor to optimize usage and implement best practices across cloud-native environments.
• Troubleshoot complex Kubernetes, networking, and platform configuration issues.
• Deliver technical training sessions, workshops, and demos for varying expertise levels.
• Proactively monitor customer success, usage metrics, and health indicators to identify roadblocks.
• Gather and communicate customer feedback to product and engineering to shape roadmap.
• Collaborate with support, product, and engineering to ensure a seamless customer experience.
• Build strong relationships as a trusted advisor to drive adoption and long-term value.

Skills

Kubernetes

Cloud-native tools

Terraform

Ansible

Prometheus

Grafana

Istio

Linux

DevOps

Troubleshooting

Communication

Customer-focused

Tools

Terraform

Ansible

Prometheus

Grafana

Istio

Helm

Job description

Kubermatic GmbH is seeking a Senior Cloud Native Consultant to serve as the technical bridge between our Kubernetes platform and customers in a remote-first, Hamburg-based setup. You will guide onboarding, drive optimization, and support customers across multi-cloud environments.

You will combine deep Kubernetes expertise with strong communication to empower users, resolve issues, and influence product direction. Flexible hours and global collaboration are offered.