Senior Cloud Engineer (Remote US)

Smile Digital Health; Northern (KY); Hybrid; USD 120,000 - 135,000; Full time

Benefits offered by this job

Remote Work Environment

Flexible Time Away From Work (PTO)

Competitive Salary and Health Benefits

401K/Investment Plan

Life and Disability Insurance

Employee Assistance Program

FHIR Study Program

Skillsoft Learning

Team-building Activities

Job summary

Smile Digital Health is seeking a Senior Cloud Engineer to design, build, and maintain cloud-hosted services powering our SaaS health data platform.

You will own deployment artifacts, Helm charts, container images, IaC, and CI/CD pipelines across Kubernetes/OpenShift environments, collaborating with security, platform, and infra teams to ensure scalable, reliable, and secure cloud deployments.

Qualifications

• 7+ years of professional cloud development or infrastructure engineering experience.
• Bachelor's degree in Computer Science, Software Engineering, or related discipline (or equivalent work experience).
• Proven experience designing and building SaaS apps and multi-cloud solutions.
• Experience with DevOps tooling including GitLab CI, GitHub Actions, Azure DevOps, etc.
• Working knowledge of public cloud SDKs/APIs (AWS/Azure/GCP). Boto3 and AWS CDK preferred.
• Strong API development experience in Python and/or JavaScript/TypeScript.
• Solid knowledge of Docker, Kubernetes and OpenShift deployments.
• Experience with Helm charts and Operators for complex deployments.
• Familiarity with monitoring/logging/tracing tools (Prometheus, Grafana, Elasticsearch, etc.).
• Understanding of cloud hosting and security services; GitOps tooling; Terraform for complex environments.

Responsibilities

• Develop, test, and maintain cloud-native RESTful APIs using Python, Go, and JavaScript/TypeScript.
• Build and manage Docker container images and deployments.
• Author and version HELM charts for Kubernetes/OpenShift environments.
• Participate in CI/CD pipelines to automate deployment, testing, and monitoring.
• Monitor performance, reliability, and scaling; implement bottleneck solutions.
• Develop serverless SaaS components using AWS CDK, Lambda, API Gateway, and ECS/Fargate.
• Ensure high availability with Kubernetes readiness/liveness probes and resource limits.
• Collaborate with security, operations, and infra teams to meet compliance and logging needs.
• Troubleshoot production/staging issues and provide root-cause analyses.
• Maintain architecture and deployment documentation.

Skills

Cloud engineering

DevOps practices

APIs (REST/GraphQL)

Kubernetes/OpenShift

Docker containerization

CI/CD pipelines

Terraform

AWS/Azure/GCP SDKs

Team collaboration

Education

Bachelor's degree in Computer Science / Software Engineering

Tools

GitLab CI

GitHub Actions

Azure DevOps

AWS/GCP/Azure SDKs

Terraform

Helm

Kubernetes

Job description

Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024!

Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.

At its heart, the Smile platform enables people and organizations to better manage healthcare data. We helpgenerate andliberate structured healthcare data to ensure effective delivery across care teams and health systems bringing #BetterGlobalHealth to patients everyday!

The Senior Cloud Engineer is responsible for designing, building and maintaining cloud hosted services and platforms to support Smile Digital Health's SaaS and offering. This includes, but not limited to, owning the development and maintenance of deployment artifacts such as HELM charts, docker container/ compose configurations, infrastructure as code and build/deployment/automation pipelines. The role works closely with platform, infrastructure, architecture and security teams to ensure cloud deployments are scalable, reliable, secure and aligned with enterprise architecture patterns.

Reponsibilities:

• Develop, test, and maintain cloud-native RESTful APIs using Python, GoLang/ Go and JavaScript/TypeScript.
• Build and manage Docker container images, ensuring best practices for image build, security, cost efficiency and deployments.
• Author, maintain, and version HELM charts for deploying services into Kubernetes/ Openshift Environment, including configuration/ annotation values, templates, upgrades and rollback support.
• Participate in (or build) CI/CD pipelines to automate deployment, testing, monitoring, and roll-back of SaaS services.
• Monitor the performance, reliability, and scaling behavior of services; identify bottlenecks and implement solutions (caching, concurrency, resource limits, horizontal auto-scaling).
• Develop and maintain serverless SaaS components using AWS CDK, Lambda, API Gateway, and ECS/Fargate.
• Ensure high availability and fault tolerance through Kubernetes features such as readiness and liveness probes, sensible resource requests/limits, and proper namespace/networking isolation. Implement and enhance CI/CD pipelines with automated testing, versioning, and documentation publishing.
• Implement and enhance CI/CD pipelines with automated testing, versioning, and documentation publishing.
• Manage in-cluster dependencies such as PostgreSQL, Kafka, Grafana, and ElasticSearch using Helm or Operators.
• Collaborate with security, operations, and infrastructure teams to ensure deployments meet security, compliance, logging, monitoring, and auditing requirements.
• Troubleshoot and debug issues in production and staging environments. Provide root cause analysis and propose corrective measures.
• Maintain clear documentation of architecture, deployment procedures, configuration, and usage of cloud tools.

Requirements:

• 7+ years of professional experience in cloud development or infrastructure engineering roles.
• Bachelor's degree in Computer Science, Software Engineering, or a related discipline (or equivalent work experience).
• Proven experience working to design and build SaaS applications and multi-cloud solutions.
• Understanding of DevOps and hands-on experience working with DevOps tooling including, but not limited to, Gitlab CI, GitHub Actions, Azure Devops etc.
• Working knowledge of public cloud SDKs/APIs (Azure SDK, AWS SDK, GCP SDK, etc.) for interacting with provider services (storage, identity, secrets, etc.). Boto3 and AWS CDK preferred.
• Strong experience building APIs (REST or GraphQL) in Python and/or JavaScript/ TypeScript.
• Solid knowledge of Docker, containerization best practices, and experience deploying containers in Kubernetes and OpenShift.
• Experience authoring and maintaining Helm charts and Operators for complex deployments.
• Familiarity with monitoring/logging/tracing tools (e.g., Prometheus, Grafana, OpenTelemetry, Elasticsearch/Loki, etc.).
• Strong understanding of cloud hosting (AWS and Azure preferred) and cloud storage, secrets, and security services.
• Familiarity with GitOps tooling and principles.
• Working experience with Hashicorp Terraform to build and deploy complex environments.
• Ability to work in cross-functional teams and communicate effectively, both written and verbal.
• Self-motivated, detail-oriented, with strong problem solving and troubleshooting skills

Additional Information:

• Smile discloses that artificial intelligence (AI) may be used in portions of the recruitment and selection process, such as resume screening or application assessment. All hiring decisions are ultimately made by qualified human decision-makers, and AI tools are used to support - not replace - fair and equitable hiring practices.
• This position is a new role, created to support Smile's continued growth and commitment to operational excellence.

$120,000 - $135,000 a year

Some of the benefits we offer:

• Remote Work Environment
• Flexible Time Away From Work Policy including PTO, Personal and Sick Days
• Competitive Salary and Health/Medical Benefits
• RRSP/TFSA/401K Employee Contribution
• Life and Disability
• Employee Assistance Program
• FHIR Study Program and Skillsoft Learning
• Super HAPI Fun Club

Smile's core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work. We are dedicated to fostering a workplace that values diversity, equity, and inclusion.

We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.