Senior Cloud Delivery Consultant (ProServe)

Amazon; Atlanta (GA); On-site; USD 131,000 - 178,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

RSU eligibility

Job summary

Amazon is seeking an experienced Delivery Consultant for AWS ProServe in Atlanta to design, implement, and manage cloud solutions that meet customer objectives. You will gather requirements, architect scalable deployments, and mentor teams while guiding customers through migration strategies and best practices.

You will collaborate with stakeholders, provide expert guidance on industry trends and emerging technologies, and help ensure successful project delivery with a focus on security,

Qualifications

• Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field.
• 3+ years of experience in cloud architecture and implementation.
• 3+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer with leading platforms (Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce).
• 2+ years designing and implementing NLP/NLU (IVR or chat) solutions using major frameworks (e.g., Rasa, Dialogflow, Lex, Azure Bot Service) at enterprise scale.
• 2+ years hands-on coding with REST APIs and integrating 3+ contact center platforms (Genesys, Amazon Connect, Five9)

Responsibilities

• Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
• Providing technical guidance and troubleshooting support throughout project delivery
• Collaborating with stakeholders to gather requirements and propose effective migration strategies
• Acting as a trusted advisor to customers on industry trends and emerging technologies
• Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts

Skills

Cloud architecture

Contact center architecture

NLP/NLU (IVR or chat)

REST APIs integration

Education

Bachelor's degree in related field

Tools

Amazon Connect

Avaya

Cisco

Genesys

NICE InContact

Salesforce

Job description

Amazon is seeking an experienced Delivery Consultant for AWS ProServe in Atlanta to design, implement, and manage cloud solutions that meet customer objectives. You will gather requirements, architect scalable deployments, and mentor teams while guiding customers through migration strategies and best practices.

You will collaborate with stakeholders, provide expert guidance on industry trends and emerging technologies, and help ensure successful project delivery with a focus on security,