Senior Cloud Delivery Consultant

Amazon Web Services (AWS); Mountain View (CA); On-site; USD 151,000 - 204,000; Full time

Job summary

Amazon Web Services, Inc. is seeking an experienced Delivery Consultant for the ProServe team in Mountain View. You will design, implement, and manage AWS solutions aligned to customer goals, guiding migration strategies and best practices throughout the project lifecycle.

You will collaborate with customers and stakeholders, mentor teams, and drive successful outcomes by delivering scalable, secure cloud architectures and technical leadership in complex engagements.

Qualifications

• Bachelor's degree in business, engineering, or related field.
• 3+ years cloud architecture and implementation experience.
• 2+ years with NLP/NLU in a contact center context.
• 2+ years REST API integration across multiple contact center platforms.

Responsibilities

• Design, implement, and manage scalable, secure AWS solutions for customers.
• Provide technical guidance and troubleshooting throughout delivery.
• Collaborate with stakeholders to gather requirements and migration strategies.
• Mentor teams and share knowledge through training and artifacts.

Skills

Cloud architecture

Project delivery

Stakeholder collaboration

Technical guidance

Migration strategy

NLP/NLU concepts

REST APIs

Leadership

Education

Bachelor's degree in related field

Experience in cloud/IT architecture

Tools

Amazon Connect

Avaya

Cisco

Genesys

NICE InContact

Salesforce

Rasa

Dialogflow

Lex

Azure Bot Service

Job description

Amazon Web Services, Inc. is seeking an experienced Delivery Consultant for the ProServe team in Mountain View. You will design, implement, and manage AWS solutions aligned to customer goals, guiding migration strategies and best practices throughout the project lifecycle.

You will collaborate with customers and stakeholders, mentor teams, and drive successful outcomes by delivering scalable, secure cloud architectures and technical leadership in complex engagements.