Senior Cloud Business Analyst

JobCubby; Northern (KY); Hybrid; USD 88,000 - 110,000; Full time

Job summary

OpenText is seeking a Senior Cloud Business Analyst to join the Managed Cloud Services team. You will design, develop, and enhance complex cloud-based business solutions, driving service excellence and platform stability for customers.

You will review requirements, approve design documentation, and collaborate with engineers, architects, and project managers to transition new sales activity into deliverables with clear schedules.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related technical discipline.
• 8+ years of OT Cloud Services experience as Software Engineer with at least 2 years supporting financial services customers.
• 8+ years in systems analysis, design, systems integration and development
• 8+ years of Unix/Linux and scripting (Expect, Perl and Shell) experience
• Experience with open communications standards such as FTP, Web services/HTTPS, AS2, SFTP; API experience preferred

Responsibilities

• Review and approve SDD documents and Readiness Review artifacts.
• Ensure quality of deliverables within SLO and Jira Quality standards.
• Manage Project Manager and Client expectations for all technical deliverables.
• Represent Software team for Change Management process.
• Champion AI-driven solutions, automation, and continuous improvement for Cloud Services.

Skills

Communication

Collaboration

AI tools proficiency

Mentorship

Cloud Services experience

Education

Bachelor’s degree in Computer Science or Information Technology

Tools

Unix/Linux

Scripting (Expect, Perl, Shell)

Web services/HTTPS

FTP/SFTP

APIs

Job description

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

OpenText is seeking a Senior Cloud Business Analyst to join our Managed Cloud Services team. In this role, you will design, develop, and enhance complex cloud-based business solutions for Managed Services customers, helping drive service excellence, platform stability, and successful customer outcomes.

WHAT THE ROLE OFFERS

• Partner with our COE Software Engineers and their leadership to complete required Managed Services Integration project activity deliverables
• Review and approve client requirements and design documentation with Sr Software Engineers, Architects, Solution Consultant and Project Managers.
• Interface with Solution Consultants and Global Architecture to transition new Sales activity into Deliverable solutions with confirmed project schedules

YOU ARE GREAT AT

• Consult, Review and Approve SDD documents and Readiness Review artifacts
• Ensure quality of deliverables are within SLO and JIRA Quality standard
• Successfully manage Project Manager and Client expectations for all technical deliverables
• Represent Software team for Change Management process
• Champion AI driven solutions, Automation and Continuous Improvement initiatives for Cloud Services

WHAT YOU NEED TO SUCCEED

• Bachelor’s degree in Computer Science, Information Technology, or a related technical discipline.
• Strong written and oral communications skills
• Critical thinking and ability Collaborate a must
• Proficient in AI tools, design, and delivery
• Ability to coach/mentor experienced technical resources
• 8+ Years of OT Cloud Services Experience as Software Engineer with minimum 2 years supporting financial services customers.
• 8+ years in systems analysis, design, systems integration and development experience
• 8+ years of Unix/Linux, and scripting (Expect, Perl and Shell) experience
• Experience in the use of open communications standards such as ftp, webservices/https, AS2, SFTP protocols. API experience is desired but not a requirement.

ONE LAST THING

OpenText is more than just a corporation, it’s a global community where trust is foundational, the bar is raised, and outcomes are owned. Join us and consult our global customers on their journey into the cloud.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation

At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $87,800 - $109,700; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

California Residents: The pay range above is a reasonable estimate of salary based on pay scale, candidate experience, skills, and education. In addition to the comprehensive benefits noted above, the role may be eligible for bonus or commissions.

AI Usage Disclosure

As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.