Senior Clinical Systems Analyst: MyChart/Cache Expert

Stanford Health Care; California (MO); Hybrid; USD 84,000 - 112,000; Full time

Job summary

Stanford Health Care in Palo Alto seeks a Senior Clinical Systems Analyst - Web Applications to support core health system applications, primarily Epic modules, and related interfaces. You will implement, administer, and mentor team members, delivering clear documentation and coordinating complex upgrade initiatives.

The role emphasizes independent problem solving, cross-team collaboration, and the ability to translate technical concepts into business terms for stakeholders, with a hybrid work

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Administration, Management Systems, Electronics Technology, Computer Engineering, Health Information Management or a directly-related field from an accredited college or university
• Must obtain Epic certification in relevant module(s) within 3 months of employment date.
• Five (5) years of progressively responsible and directly related work experience. Experience with Epic MyChart or EpicCareLink is a plus. Experience with Cache Programming or Epic Interconnect is a plus. Prefer experience with 2 major Epic upgrades or implementations.

Responsibilities

• Provide tier-2 support of application incidents, including 24/7 on call coverage as required
• Provide analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests
• Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk
• Implement changes using documented procedures that are compliant with department’s policies and procedures
• Work with and mentor junior staff members to document workflows
• Act as a technology subject matter expert and clearly communicate technical concepts in business terms between and across the different groups while influencing outcomes
• Perform a major role in complex software upgrade initiatives
• Lead small to medium complexity new software installations and enhancement requests
• Maintain up-to-date project documents for all initiatives that include technical details, user expectations, project goals, work effort, accountability, and deliverables
• Continually identity opportunities for functional and stability improvement in applications
• Identify system optimization and enhancements and collaborate with vendors and other ITS analysts in order to design and implement effective solutions
• Anticipate and resolve system problems
• Research issues and use independent analysis and judgment to produce solution options (including alternative solutions when necessary to address system limitations) to complex and/or controversial matters, including pros, cons, risks, benefits, costs, and unintended consequences
• Participate in and frequently facilitate/organize team and cross-team meetings and maintain appropriate meeting records

Skills

Microsoft Office

Communication skills

Analytical thinking

Documentation

Education

Bachelor's degree in Information Technology, Computer Science, Business Administration, Management Systems, Electronics Technology, Computer Engineering, Health Information Management or a directly-related field

Tools

Epic MyChart

EpicCareLink

Cache Programming

Epic Interconnect

Job description

Stanford Health Care in Palo Alto seeks a Senior Clinical Systems Analyst - Web Applications to support core health system applications, primarily Epic modules, and related interfaces. You will implement, administer, and mentor team members, delivering clear documentation and coordinating complex upgrade initiatives.

The role emphasizes independent problem solving, cross-team collaboration, and the ability to translate technical concepts into business terms for stakeholders, with a hybrid work