Senior Clinical Practice Performance Manager - Remote

UnitedHealth Group; Eden Prairie (MN); Remote; USD 110,000 - 189,000; Full time

Job summary

UnitedHealth Group seeks a Clinical Practice Performance Manager Sr to enhance the member experience by leading CAHPS/HOS survey improvement initiatives. This role requires significant healthcare experience, program development expertise, and strong communication and analytical skills. The successful candidate will have flexible working arrangements and be integral to delivering impactful health solutions.

Benefits

Comprehensive benefits package

Incentive and recognition programs

401k contribution

Equity stock purchase program

Qualifications

• 7+ years of healthcare experience, working in a provider or managed care organization.
• 5+ years of experience in CAHPS/HOS programs.
• 3+ years of program development experience.

Responsibilities

• Leads programs to improve CAHPS/HOS survey measures.
• Works with stakeholders to enhance member experience.
• Develops analysis, presentations, and communications regarding CAHPS/HOS.

Skills

Attention to detail

Critical thinking

Presentation skills

Communication

Tools

Microsoft PowerPoint

Microsoft Excel

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Clinical Practice Performance Manager Sr is responsible for driving CAHPS/HOS survey improvement in an assigned territory. This position will drive market and clinical relationships and engagement to improve the member experience.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Leads in designing, planning, coordinating, delivering, implementing, and evaluating member experience programs within Care Delivery settings to improve CAHPS/HOS survey measures
• Evaluates concepts and ideas against industry best practices, research, and other resources to develop experience programs and tools which drive performance improvement in CAHPS/HOS measures
• Accountable for directly influencing teams to ensure measured improvement in CAHPS/HOS measures
• Works with stakeholders within the assigned region, the national Quality team, and the broader Clinical Performance and Optum organizations to leverage expertise and adhere to established processes
• Develops and coordinates analysis, presentations, communications, and implementation for all measures within CAHPS/HOS
• Participates and develops various status reporting activities, both written and verbal, throughout program development and implementation
• Identifies needed experience improvements and develops ROI as needed to justify program investment
• Provides leadership and guidance to associates involved in program development and implementation activities
• Establishes and maintains effective working relationships with managers, providers and other healthcare professionals within assigned territory

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 7+years of healthcare experience to include experience working in a provider organization, managed care organization, healthcare vendor organization, or equivalent
• 5+ years of experience with CAHPS/HOS
• 3+ years of program development experience
• Advanced experience using Microsoft Office applications, including PowerPoint and Excel as a project management tool
• Excellent attention to detail and advanced critical thinking skills for complex problem solving
• Excellent presentation skills with solid communication abilities and practices, both oral and written

Preferred Qualification:

• Resident of any of these states - CO, NV, AZ, WA, CA, OR

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $110,200 to $188,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.