Senior Clinical Coordinator, Social Services & QA

Project Renewal; City of Rochester (NY); Vor Ort; USD 64.000 - 68.000; Vollzeit

Zusammenfassung

59th Street Women’s Shelter is seeking a Clinical Coordinator to supervise the Social Services Team and ensure delivery of high-quality care. The role supports the Director of Social Services and Team Leaders, maintaining compliance with policies and regulations.

The coordinator will handle intake oversight, chart audits, staff training, incident documentation, and participation in cross-functional meetings to drive program improvement.

Qualifikationen

• Bachelor’s degree in social work or related field with at least three years in a supervisory role.
• Associate’s degree with four years of experience, including three in supervision.
• High School Diploma with five years of experience, including four in supervision.
• Bilingual or multilingual abilities are a plus.

Aufgaben

• Oversee intake forms accuracy and complete paperwork for case management intakes.
• Audit client charts weekly for regulatory standards of service quality.
• Train new Case Managers on the composition of a client chart.
• Document critical incidents and maintain incident logs.
• Participate in incident reporting and team meetings to set annual goals.
• Support Partners for Permanency case conferences and High Risk Interdisciplinary meetings.
• Update caseload breakdowns and assign new clients to Case Managers.
• Organize and maintain up-to-date spreadsheets tracking performance.
• Provide feedback on adherence to standards and improve case management practices.
• Analyze data from Client Profiles to identify trends and improvements.
• Absorb partial responsibility of Director of Social Services when needed.
• Perform other duties as assigned by leadership.

Kenntnisse

Staff management

Multilingual

Excellent communication

Office software

Data-driven decisions

Ausbildung

Bachelor’s degree in social work or related field

Associate’s degree with supervisory experience

High School Diploma with supervisory experience

Tools

Case management software

Microsoft Office

Jobbeschreibung

59th Street Women’s Shelter is seeking a Clinical Coordinator to supervise the Social Services Team and ensure delivery of high-quality care. The role supports the Director of Social Services and Team Leaders, maintaining compliance with policies and regulations.

The coordinator will handle intake oversight, chart audits, staff training, incident documentation, and participation in cross-functional meetings to drive program improvement.