Clinical Coordinator

Project Renewal; City of Rochester (NY); On-site; USD 64,000 - 68,000; Full time

Job summary

59th Street Women’s Shelter is seeking a Clinical Coordinator to supervise the Social Services Team and ensure delivery of high-quality care. The role supports the Director of Social Services and Team Leaders, maintaining compliance with policies and regulations.

The coordinator will handle intake oversight, chart audits, staff training, incident documentation, and participation in cross-functional meetings to drive program improvement.

Qualifications

• Bachelor’s degree in social work or related field with at least three years in a supervisory role.
• Associate’s degree with four years of experience, including three in supervision.
• High School Diploma with five years of experience, including four in supervision.
• Bilingual or multilingual abilities are a plus.

Responsibilities

• Oversee intake forms accuracy and complete paperwork for case management intakes.
• Audit client charts weekly for regulatory standards of service quality.
• Train new Case Managers on the composition of a client chart.
• Document critical incidents and maintain incident logs.
• Participate in incident reporting and team meetings to set annual goals.
• Support Partners for Permanency case conferences and High Risk Interdisciplinary meetings.
• Update caseload breakdowns and assign new clients to Case Managers.
• Organize and maintain up-to-date spreadsheets tracking performance.
• Provide feedback on adherence to standards and improve case management practices.
• Analyze data from Client Profiles to identify trends and improvements.
• Absorb partial responsibility of Director of Social Services when needed.
• Perform other duties as assigned by leadership.

Skills

Staff management

Multilingual

Excellent communication

Office software

Data-driven decisions

Education

Bachelor’s degree in social work or related field

Associate’s degree with supervisory experience

High School Diploma with supervisory experience

Tools

Case management software

Microsoft Office

Job description

Program Description

The 59th Street Women’s Shelter is a 200-bed, 24/7 emergency shelter for homeless women diagnosed with mental illness and/or substance use disorders. Our comprehensive services include case management, individual and group counseling, recreational activities, occupational therapy, and housing placement assistance. Additionally, a street-facing, on-site Article-28 Clinic provides primary care, and behavioral health care services.

The 59th Street Women’s Shelter is a 200-bed, 24/7 emergency shelter for homeless women diagnosed with mental illness and/or substance use disorders. Our comprehensive services include case management, individual and group counseling, recreational activities, occupational therapy, and housing placement assistance. Additionally, a street-facing, on-site Article-28 Clinic provides primary care, and behavioral health care services.

Title

Clinical Coordinator

Program

59th Street Women’s Shelter

Salary Range

$63,504-$67,980 Per Year

Overall Responsibilities

Under the general direction of the Director of Social Services, with some latitude for independent action and decision making, the Clinical Coordinator supports the Director of Social Services and Team Leaders in the supervision of the Social Services Team and ensures that all policies and protocols are being followed by the staff in the delivery of services to the clients; performs related work.

Essential Duties And Responsibilities

• Completed and reviews client intake forms regularly for accuracy and complete additional paperwork needed for the completion of case management intakes
• Audit client charts weekly to ensure adherence to regulatory standards of service quality
• Train new Case Managers on the composition of a client chart
• Manage the documentation of critical incidents and keep a log of the updates.
• Participate in incident reporting committees and team meetings to determine annual goals
• Participates in the facilitation of the Partners for Permanency case conferences and High Risk Interdisciplinary meetings
• Update caseload breakdowns and assign new clients to Case Managers
• Organize and maintain up to date spreadsheets to track progress and updates related to performance measurements.
• Provide feedback to the 59th Street shelter program on their adherence to organizational and regulatory standards of service quality, documentation quality, and compliance requirements
• Complete data analysis compiled of information retrieved from the Client Profile to determine trends and areas for improvement
• Absorb partial responsibility of the Director of Social Services in their absence
• Performs other duties as assigned by the Director of Social Services and/or Program Director

Qualifications

• A Bachelor’s degree in social work, public administration, psychology, education, sociology, occupational or physical therapy, or other related human services fields with a minimum of three (3) years of experience and two (2) years having been in a managerial or supervisory capacity.
• An Associate’s degree in the aforementioned fields with four (4) years of experience and three (3) years having been in a managerial or supervisory capacity.
• A High School Diploma or GED equivalent with five (5) years of experience and four (4) years having been in a managerial or supervisory capacity.
• Bilingual or multilingual a plus
• Demonstrated ability to manage and motivate staff to accomplish stated program goals and objectives while developing their individual and group skills.
• Ability to develop and foster, through demonstration, a team spirit, enabling staff to overcome the challenges of providing needed services to a special client population.
• Excellent oral, writing, and listening skills are a must.
• The ability to work well within a highly pressurized, deadline environment, while meeting the short- and long-term mandates of the program. Must collaborate with our Performance Evaluation and Quality Assurance Department (PEQA) and develop/ exhibit the ability to independently evaluate and manage program performance using data.
• An ability to interface with clients as well as all levels of staff.
• Knowledge of case management software as well as proficiency in Microsoft Office Suite