Senior Clinic Operations Manager

Lutheran Health Network; Fort Wayne (IN); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Comprehensive Health Coverage – Med, D

401(k) with employer matching

Competitive Pay & Full Benefits

Paid Time Off

Job summary

Lutheran Health Physicians in Fort Wayne, IN, seeks a Manager III, Clinics to provide operational and administrative leadership across multiple clinic sites. You will manage staff, budgets, workflows, and physician partnerships to deliver high-quality patient care and efficient operations.

Responsibilities include optimizing access, coordinating care, monitoring financials, ensuring HIPAA compliance, and developing policy standards.

Qualifications

• Bachelor's Degree in relevant field required or
• Four (4) plus years of direct experience in lieu of a Bachelor's degree required
• Master's Degree preferred
• 2-4 years of experience in closely related field with Bachelor's degree required
• 2-4 years of previous leadership experience preferred

Responsibilities

• Oversees daily clinic operations across assigned sites, ensuring efficient patient flow, staff productivity, and consistent delivery of quality care and service.
• Partners with physicians and clinical leaders to develop and implement operational processes that improve patient access, scheduling efficiency, and care coordination.
• Monitors and analyzes financial reports, including accounts receivable, billing accuracy, and payer reimbursement trends, implementing corrective actions as necessary.
• Ensures compliance with HIPAA, OSHA, and all applicable regulatory and accreditation standards, maintaining accurate documentation and reporting.
• Develops, updates, and enforces clinic policies, procedures, and workflows to ensure operational consistency and alignment with organizational goals.
• Oversees physician billing, credentialing, and revenue cycle processes to support timely and accurate billing and reimbursement.
• Analyzes operational data and patient satisfaction feedback to identify opportunities for improvement, implements initiatives that enhance efficiency and service quality.
• Manages inventory and supply chain processes, including procurement, contract management, and expense tracking to support clinical operations.
• Serves as the administrative liaison between clinic staff, physicians, hospital departments, and community partners, ensuring effective communication and coordination.
• Facilitates training and onboarding programs for clinical and administrative staff, ensuring consistency in practice standards and patient care delivery.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Skills

Leadership

Communication

Team collaboration

Process improvement

Regulatory compliance

Education

Bachelor's Degree in relevant field

4+ years of direct experience in lieu of a Bachelor's degree

Master's Degree preferred

2-4 years of related field experience with Bachelor's

2-4 years of leadership experience preferred

Tools

Healthcare software systems

Data analysis tools

Google/Microsoft platforms

Job description

Lutheran Health Physicians in Fort Wayne, IN, seeks a Manager III, Clinics to provide operational and administrative leadership across multiple clinic sites. You will manage staff, budgets, workflows, and physician partnerships to deliver high-quality patient care and efficient operations.

Responsibilities include optimizing access, coordinating care, monitoring financials, ensuring HIPAA compliance, and developing policy standards.