Senior Clinic Operations Leader

Neko Health AB; New York (NY); On-site; USD 171,000 - 209,000; Full time

Benefits offered by this job

PTO & Holidays

Medical, Dental, Vision, and Life保险

401(k) Retirement Plan

Commuter Benefits

Wellness Rewards Program

Complimentary full Neko scan for you

Job summary

Neko Health AB in New York is seeking a Clinic Manager to lead a single-site clinic, oversee staffing, schedule, inventory, facilities, and budget, and partner with medical leadership on quality and patient experience.

You’ll own the member experience, build workflows, establish operating standards, and drive performance metrics like CSAT and NPS while ensuring HIPAA compliance and safe, reliable daily operations.

Qualifications

• 5+ years of clinic or practice management experience with single-site ownership.
• Experience building or stabilizing operating systems during organizational change.
• Active Basic Life Support (BLS) certification.

Responsibilities

• Lead and develop the clinic team and partner with medical leadership on physician performance and development, through 1:1s, observations, performance reviews, and day-to-day feedback.
• Lead clinical hiring in partnership with Talent Acquisition, and own onboarding so new team members reach strong performance quickly.
• Translate clinical and operational changes from leadership into how the clinic actually runs — workflows, protocols, day-to-day practice.
• Oversee the operational side of the clinic — inventory, facilities, hospitality, scheduling, training, and tech issues — and partner with the Lead Operator and Workforce Scheduler to keep staffing covered and clinic flow smooth, even on hard days.
• Track and act on clinic metrics — rebooking, CSAT, NPS, utilization, throughput — and partner with medical leadership to keep raising the quality of care across the clinic.
• Own incident reporting, risk management, and member-concern resolution in partnership with Customer Care, and keep the clinic compliant with HIPAA, OSHA, and internal SOPs.

Skills

Clinic management

People leadership

Operations excellence

Education

Active BLS Certification

Job description

Neko Health AB in New York is seeking a Clinic Manager to lead a single-site clinic, oversee staffing, schedule, inventory, facilities, and budget, and partner with medical leadership on quality and patient experience.

You’ll own the member experience, build workflows, establish operating standards, and drive performance metrics like CSAT and NPS while ensuring HIPAA compliance and safe, reliable daily operations.