Senior Client Technology Engineer

Universal Technical Institute, Inc.; Phoenix (AZ); On-site; USD 95,000 - 110,000; Full time

Benefits offered by this job

Tuition Waiver

Paid Time Off

Retirement Matching

Paid Parental Leave

Health, vision, and dental coverage

Pet Insurance

Job summary

A leading education institution in Arizona is seeking a Senior Client Technology Engineer. The role involves designing and maintaining a global end-user computing environment, as well as leading implementation projects. Ideal candidates will have over 10 years of IT experience and extensive expertise in Microsoft Intune and virtualization technologies. This full-time position offers a competitive salary and benefits including tuition waivers and health coverage.

Qualifications

• 10+ years of experience in IT.
• Minimum 7 years of experience as a Desktop Engineering/Architecture professional.
• Minimum 3 years of experience with imaging tools and software packaging technologies.

Responsibilities

• Develop and sustain a global end-user computing environment.
• Design and maintain an enterprise workstation and software management framework.
• Lead design and implementation of client technology and end-user computing systems.
• Investigate, troubleshoot, analyze, and resolve identified or escalated problems.

Skills

Microsoft Intune

SCCM/MECM

patch management

endpoint protection

scripting/automation

software packaging

Desktop operating systems

Citrix

VMware

Active Directory

project management

Education

High School diploma or GED

BS in an IT field

Job description

Join to apply for the Senior Client Technology Engineer role at Universal Technical Institute, Inc.

Overview

Responsible for high‑level design, engineering, and support of the global end‑user computing environment, including desktops, laptops, virtual computing devices, handheld devices such as Blackberry, PDA, and iPhone, and software installations (COTS and proprietary). Under general direction, leads and performs organization‑wide patch management, desktop/laptop imaging, scripting/automation, and large‑scale implementation projects related to the client technology environment. Serves as a senior level resource for client technology functions.

Pay Range: $95,000.00 - $110,000.00

What We Offer

• Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family at UTI and Concorde campuses
• Paid Time Off: Competitive paid time off (Vacation, Sick, Flexible)
• Retirement Matching: 50% match on the first 6% of your contributions after 90 days
• Paid Parental Leave: 4 weeks of paid leave for both birthing and non‑birthing parents
• Health, vision, and dental coverage for you and your dependents
• Pet Insurance: Coverage for your furry family members through ASPCA
• Health Plan Enrollment: Eligibility starts first of the month following one full month of employment

Responsibilities

• Develop and sustain a global end‑user computing environment that meets users’ needs for stability, maintainability, performance, and recoverability.
• Design and maintain an enterprise workstation and software management framework and associated systems.
• Design, test, and implement company‑wide standard desktop/laptop images, and maintain associated processes and documentation.
• Research, test, certify, and document operating system upgrades and patches for deployment organization‑wide, defining associated processes.
• Design, test, implement, and document unassisted installs of software updates and new installs, including custom desktop configurations.
• Lead design and implementation of client technology and end‑user computing systems, directing the work of others.
• Provide technical direction, project leadership, documentation, and senior‑level engineering for the client technology environment.
• Act as the primary technical interface with business areas during requirements gathering, design, implementation, and documentation.
• Investigate, troubleshoot, analyze, and resolve identified or escalated problems.
• Provide input during the performance appraisal process.
• Plan, evaluate, and recommend new technology and innovation solutions.

Qualifications

Education / Experience

• High School diploma or GED required; BS in an IT field preferred.
• 10+ years of experience in IT.
• Minimum 7 years of experience as a Desktop Engineering/Architecture professional.
• Minimum 3 years of experience with imaging tools and software packaging technologies.

Skills

• Expert knowledge of Microsoft Intune, imaging (SCCM/MECM), patch management, endpoint protection, scripting/automation, and software packaging.
• Expert knowledge of Desktop operating systems methodology, system tools, and remote desktop support.
• Strong knowledge of Microsoft operating systems and related products.
• Expert knowledge of SCCM, SCSM, SCO, and MDOP products.
• Strong knowledge of Citrix, VMware, App‑V, and other virtualization platforms.
• Advanced troubleshooting skills, including Tier 3 support and root‑cause analysis.
• Strong knowledge of Active Directory and Microsoft Server products.
• Working knowledge of networking technology and concepts.
• Proficient in one or more scripting languages.
• Proven ability to use good judgment, problem‑solving, and decision‑making skills.
• Ability to gain, understand, and apply information and data as it relates to information technology.
• Ability to provide flexible and adaptable work schedules.
• Strong organization, planning, and prioritization skills.
• Multi‑tasking and time‑management skills; thrives in a fast‑paced, changing environment with deadlines.
• High integrity, strong working relationships, and trust building.
• Excellent presentation, written, and verbal communication skills; ability to provide technical consultations.
• Project management skills.

Abilities

• Communicate, think, learn, and reason.
• Use computers and computer systems (hardware and software) for transactions, data entry, and tasks.
• Safely ambulate and/or maneuver on‑site at company locations.
• Demonstrate active listening, inductive reasoning, information ordering, and category flexibility.
• Use good judgment, problem‑solving, and decision‑making skills.
• Maintain confidentiality and manage sensitive information with discretion.
• Work in a fast‑paced environment with deadlines and multiple simultaneous projects.
• Apply information and data to essential functions of the position.
• Foster long‑term relationships with stakeholders.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Engineering and Information Technology

Industries

Higher Education and Education Administration Programs