End Point Technician

Adtalem Global Education; Chicago (IL); On-site; USD 25,761 - 45,267; Full time

Benefits offered by this job

Health, dental, vision, life and disability insurance

401(k) retirement program + 6% employer match

15 days of paid vacation per year

12 paid holidays + 2 floating holidays

Job summary

A leading education institution is seeking an End Point Technician in Chicago, IL. In this role, you will be responsible for installation and troubleshooting of hardware and software, providing both onsite and remote support. Ideal candidates will have a Bachelor's Degree in Computer Science, enterprise experience with Microsoft Windows, and strong customer service skills. Benefits include health insurance and a robust retirement program.

Qualifications

• 3 years experience in Windows 2008 Active Directory environment.
• Self-starter with problem-solving abilities.
• Ability to work in a fast-paced environment.

Responsibilities

• Install and troubleshoot computer system hardware and software.
• Provide onsite and offsite end-user support.
• Maintain inventory accuracy of computer hardware.

Skills

Enterprise experience with Microsoft Windows Clients

Remote support tools (LogMeIn Rescue)

Troubleshooting Macintosh OSX

Knowledge of Windows networking

Strong customer service

Analytical skills

Education

Bachelor's Degree in Computer Science or related field

Tools

SCCM

Microsoft Exchange

Job description

About Adtalem Global Education

Adtalem Global Education is a national leader in post‑secondary education and a leading provider of professional talent to the healthcare industry. We educate and empower students with the knowledge and skills to become leaders in their communities and to make a lasting impact on public health, well‑being and beyond. Through equitable access to education, nurturing student success, and expanding a diverse talent pipeline in healthcare, Adtalem is building a brighter future.

Opportunity at a Glance

The End Point Technician is responsible for basic installation and troubleshooting of personal computer hardware and software within a LAN/WAN environment. Activities include daily administration, set‑up, configuration, maintenance, monitoring, troubleshooting and disaster recovery.

Responsibilities

• Timely installation and repair of computer system hardware, operating systems, software and peripherals.
• Timely installation and configuration of VOIP telephones.
• Provide onsite and offsite end‑user support.
• Set up and configure A/V equipment for meetings.
• Manage assigned service requests.
• Maintain inventory accuracy of computer hardware.
• Test new software and hardware for compatibility.
• Escalate high‑impact or VIP technology issues.
• Maintain and build positive customer relationships.
• Provide training on PC use, connecting to corporate network, and peripheral usage.
• Participate as a technical resource on large and small projects.
• Develop, document, and implement technology policy and procedures.
• Work closely across IT teams to ensure effective communication and project escalation.
• Complete other duties as assigned.
• Perform other duties as assigned.
• Comply with all policies and standards.

Qualifications

• Bachelor's Degree BS/BA in Computer Science, Networking, or a related field.
• 3 years enterprise (2500+ clients) experience with Microsoft Windows Clients (XP/Windows 7) in a Windows 2008 Active Directory environment.
• Experience using SCCM (MDT/OSD) for imaging PCs.
• Experience supporting off‑site end users via remote support tools (LogMeIn Rescue and Configuration Manager).
• Experience troubleshooting Macintosh OSX.
• Experience supporting mobile devices (Blackberry, Windows Mobile, Android, Apple iOS).
• Knowledge of Windows networking including DHCP, DNS, WINS, TCP/IP.
• Knowledge of hardware component repair (desktop, notebook, printer).
• Knowledge of major client software packages (MS Office 2010/2013, McAfee, Oracle, IBM Client Access, FTP, Adobe, Cisco Call Center, Remedy, etc.).
• Knowledge of Microsoft Exchange mailbox management.
• Strong customer service and excellent communication skills, with the ability to work effectively in a team environment.
• Strong analytical skills with demonstrated problem‑solving ability.
• Self‑starter with the ability to independently resolve problems.
• Ability to perform effectively in a fast‑paced environment with short timelines.
• Ability to maintain high quality of work while supporting multiple critical projects.

Additional Information

In support of pay‑transparency laws enacted across the country, the expected salary range for this position is between $18.70 and $32.86. Actual pay will be adjusted based on job‑related factors such as experience, training, geographic location, licensure, certifications, market factors, departmental budgets, and responsibility.

Benefits

• Health, dental, vision, life and disability insurance
• 401(k) retirement program + 6% employer match
• 15 days of paid vacation per calendar year
• 12 paid holidays + 2 floating holidays

Seniority Level

Associate

Employment Type

Full‑time

Job Function

Information Technology

Industries

Education Management

Location

Chicago, IL

Equal Opportunity Statement

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation