Senior Client Support I (Government)

Cricket Wireless LLC.; Aliso Viejo (CA); On-site; USD 72,000 - 108,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays

Paid Parental Leave

Paid Caregiver Leave

Adoption Reimbursement

Disability Benefits

Life and Accidental Death Insurance

Supplemental benefit programs

Employee Assistance Programs

Wellness programs

Employee discounts on mobility plans

Job summary

AT&T Global Public Sector in California is seeking a seasoned specialist to act as the primary channel support contact for complex systems and products, resolving issues and enabling exceptional customer satisfaction.

You will lead customer advocacy, manage orders and billing, coordinate implementations, maintain data integrity, and review contracts while providing post-cutover training and ongoing product design input.

Qualifications

• An experienced professional with advanced, interdisciplinary knowledge, resolving difficult and complex issues using broad professional concepts.
• Guides others, applying advanced principles and company practices.
• Leads moderate sized projects (or parts of larger projects) with strategic value.
• Operates autonomously with frequent senior leadership interaction.

Responsibilities

• Customer Advocacy and Support: Act as a customer advocate, providing prompt support to address client needs and issues.
• Order and Billing Management: Manage orders, billing processes, and develop operations; collaborate with systems teams for process improvements.
• Implementation and Coordination: Coordinate implementation processes and manage pre-sales and post-sales activities.
• Data Integrity and Customer Satisfaction: Maintain data integrity, manage customer data accurately, build strong relationships, and ensure customer satisfaction.
• Contract Compliance and Training: Review contract documents for compliance, coordinate supplier orders, and provide post-cutover training and product design/redesign.

Education

Bachelor’s degree (BS/BA)

Job description

This is a customer facing role, no office requirement. AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government . We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

Key Roles and Responsibilities

Overall Purpose: Serve as contact and reference point for channel support for complex systems and products, resolving intricate client issues and providing expertise on both standard and customizable product features to ensure exceptional customer satisfaction and long-term relationships.

• Customer Advocacy and Support: Act as a customer advocate, providing prompt support to address client needs and issues.
• Order and Billing Management: Manage orders, billing processes, and develop operations; collaborate with systems teams for process improvements.
• Implementation and Coordination: Coordinate implementation processes and manage pre-sales and post-sales activities.
• Data Integrity and Customer Satisfaction: Maintain data integrity, manage customer data accurately, build strong relationships, and ensure customer satisfaction.
• Contract Compliance and Training: Review contract documents for compliance, coordinate supplier orders, and provide post-cutover training and product design/redesign.

Required Qualifications

An experienced professional with advanced, interdisciplinary knowledge, resolving difficult and complex issues using broad professional concepts. Guides others, applying advanced principles and company practices. Leads moderate sized projects (or parts of larger projects) with strategic value. Operates autonomously with frequent senior leadership interaction.

Education / Experience

Bachelor’s degree (BS/BA) desired. 5+ years of related experience.

AT&T and its subsidiaries are committed to equal employment opportunity.

All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws.

In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities.

AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Candidates with arrest or convictions records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, , the Los Angeles Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Our Specialist Client Support I jobs earn between $71,900.00 - $107,900.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers.

Perks and Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Work Hours and Location

• Weekly Hours: 40
• Time Type: Regular
• Location: Sacramento, California, San Ramon, California, Tustin, California, Valencia, California
• Salary Range: $71,900.00 - $107,900.00

We are pioneers of making connections and have been ever since Alexander Graham Bell invented the telephone and founded our company. That was nearly 150 years ago, and we haven’t stopped innovating since. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of—at AT&T, we create connections that change the world.