Senior Client Support I (Government)

AT&T; Sacramento (CA); Remote; USD 72,000 - 108,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays

Paid Parental Leave

Paid Caregiver Leave

Adoption Reimbursement

Disability Benefits

Life and AD&D insurance

Employee wellness programs

Employee discounts on AT&T plans

Job summary

AT&T Global Public Sector in the United States is seeking a customer-focused professional to act as the primary contact for channel support on complex systems and products. The role emphasizes resolving intricate client issues, coordinating orders and billing, and ensuring data integrity and long-term customer satisfaction.

The position involves collaboration with systems teams, pre-sales and post-sales activities, and training related to post-cutover product design.

Qualifications

• Bachelor’s degree required.
• 5+ years of related experience, preferably in Public Sector & FirstNet.

Responsibilities

• Serve as contact and reference point for channel support for complex systems and products.
• Resolve intricate client issues and provide expertise on standard and customizable product features.
• Manage orders, pricing, contracting, billing processes, and develop operations; collaborate with systems teams for process improvements.
• Coordinate implementation processes and manage pre-sales and post-sales activities.
• Maintain data integrity, manage customer data accurately, build strong relationships, and ensure customer satisfaction.
• Review contract documents for compliance, coordinate supplier orders, and provide post-cutover training and product design/redesign.

Skills

Customer advocacy

Issue resolution

Data integrity

Relationship building

Education

Bachelor's degree

Job description

This is a customer facing role, no office requirement.

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government . We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

Overall Purpose:

Serve as contact and reference point for channel support for complex systems and products, resolving intricate client issues and providing expertise on both standard and customizable product features to ensure exceptional customer satisfaction and long-term relationships.

Key Roles and Responsibilities:

The job duties are as follows: Serve as contact and reference point. support for complex systems and products, resolving intricate client issues and providing expertise on both standard and customizable product features to ensure exceptional customer satisfaction and long-term relationships. Manage orders, pricing, contracting, billing processes, and developing operations; collaborate with systems teams for process improvements. Coordinate implementation processes and manage pre-sales and post-sales activities. Maintain data integrity, manage customer data accurately, build strong relationships, and ensure customer satisfaction. Review contract documents for compliance, coordinate supplier orders, and provide post-cutover training and product design/redesign lowing:

• Customer Advocacy and Support: Act as a customer advocate, providing prompt support to address client needs and issues.
• Order and Billing Management: Manage orders, billing processes, and develop operations; collaborate with systems teams for process improvements.
• Implementation and Coordination: Coordinate implementation processes and manage pre-sales and post-sales activities.
• Data Integrity and Customer Satisfaction: Maintain data integrity, manage customer data accurately, build strong relationships, and ensure customer satisfaction.
• Contract Compliance and Training: Review contract documents for compliance, coordinate supplier orders, and provide post-cutover training and product design/redesign

Job Contribution:

An experienced professional with advanced, interdisciplinary knowledge, resolving difficult and complex issues using broad professional concepts. Guides others, applying advanced principles and company practices. Leads moderate sized projects (or parts of larger projects) with strategic value. Operates autonomously with frequent senior leadership interaction.

Education/Experience:

Bachelor’s degree (BS/BA) desired. 5+ years of related experience. Strongly prefer experience with Public Sector & FirstNet

Candidates with arrest or convictions records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, , the Los Angeles Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act. Relevant Material Job Duties for which Criminal History may have a direct adverse, and negative relationship potentially resulting in the withdrawal of the Conditional Offer of Employment Contact with Customers/Candidates/Clients Safety Sensitivity (Vehicle/Tool/Machine Operation - if applicable) Handling/Proximity to Sensitive Information

Our Specialist Client Support I jobs earn between $71,900.00 - $107,900.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours:

40

Time Type:

Regular

Location:

Sacramento, California, San Ramon, California, Tustin, California, Valencia, California

Salary Range:

$71,900.00 - $107,900.00

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.