Lead Advanced Network Tech Support

Cricket Wireless LLC.; Richardson (TX); On-site; USD 131,000 - 196,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement

Paid Time Off and Holidays

Job summary

AT&T in Richardson, Texas is seeking a Lead Advanced Network Tech Support to drive the integration of new technology platforms and provide expert network support within a distributed real-time network. The role collaborates with CTO Partners in an Agile/DevOps setting to design, build, and operate disaggregated networks and cloud infrastructure using SDN, virtualization, and containerization.

Responsibilities include leading integration efforts, collaborating on CTO designs, applying CI/CD

Qualifications

• Bachelor's degree required; 5+ years of related experience.

Responsibilities

• Integrate and support new technology platforms in network environments.
• Collaborate with CTO Partners in Agile/DevOps environments; review CTO designs.
• Utilize SDN, virtualization, containerization, and CI/CD pipelines for automation and analytics.
• Lead root cause analysis and drive problem management initiatives.

Skills

Networking

SDN

Virtualization

Containerization

CI/CD

Data analytics

Root cause analysis

Technical leadership

Education

Bachelor's degree

Job description

This is a full-time onsite role based in the location(s) posted and is performed from the designated work location five days per week. No relocation is offered.

Overall Purpose:

Lead the integration of new technology platforms and provide advanced network technology support within AT&T’s distributed real-time network, collaborating with CTO (Chief Technology Office) Partners in an Agile/DevOps environment to design, build, and operate functions on disaggregated networks and cloud infrastructure using software-defined networking, virtualization, and containerization.

Key Roles and Responsibilities:

Typical tasks may include, but are not limited to, the following:

• Integration and Support of New Technologies: Integrate and support new technology platforms into network environments, including developing, testing, training, and creating methods and procedures for new technology introduction.
• Collaboration with CTO Partners: Collaborate with Partners, including working in Agile/DevOps environments and reviewing and signing off on CTO designs.
• Utilization of Advanced Techniques: Utilize advanced networking techniques such as software-defined networking, virtualization, containerization, CI/CD pipelines for automation, custom tool creation, and advanced data analytics.
• Troubleshooting and Problem Management: Resolving complex network issues, including providing technical leadership, resolving critical outages, leading root cause analysis, and driving problem management initiatives.
• Development of Tools and Metrics: Develop tools and metrics for network operations, including creating custom tools, network performance metrics, and network automation.

Supervisor:

No TCP Career Step Differentiator: Developing and handing off methods and procedures for new technology introduction, coaching partner organizations, and conducting root cause analysis for complex network issues.

Environmental Requirements:

This position may be responsible for contributing to AT&T compliance with environmental laws and regulations as applicable to its job function.

This may include, but is not limited to, work related to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions.

Education/Experience:

Bachelor’s degree (BS/BA) desired. 5+ years of related experience. Certification is required in some areas.

Our Lead Adv Network Tech Support jobs earn between $130,700.00 - $196,100.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours: 40 Time Type: Regular Location: Richardson, Texas Salary Range: $130,700.00 - $196,100.00

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

We are pioneers of making connections and have been ever since Alexander Graham Bell invented the telephone and founded our company. That was nearly 150 years ago, and we haven't stopped innovating since. At our core, we help bring families, communities, and businesses together with the products and services they need to thrive every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of—at AT&T, we create connections that change the world.